Team Lead, Market Operations - Corpus Christi, TX

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Leadership","Problem-solving","Coaching","Strategic thinking"]

Run Carvana’s local Market Operations hub in Corpus Christi, owning daily operations, logistics, and consumer branding while driving market success. Lead and mentor a team of Customer Advocates—interviewing, onboarding, training, coaching, and running performance check-ins. Monitor and present regular reports to upper management, proactively address roadblocks, and handle complex customer-facing issues. Also jump in alongside Advocates to support customer experience and ensure the hub runs like a well-oiled machine.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
2 days ago

Team Lead, Market Operations - Corpus Christi, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Run Carvana’s local Market Operations hub in Corpus Christi, owning daily operations, logistics, and consumer branding while driving market success. Lead and mentor a team of Customer Advocates—interviewing, onboarding, training, coaching, and running performance check-ins. Monitor and present regular reports to upper management, proactively address roadblocks, and handle complex customer-facing issues. Also jump in alongside Advocates to support customer experience and ensure the hub runs like a well-oiled machine.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Market Operations hub, including market launch, operations, logistics, consumer branding, team engagement, and ongoing success
  • •Lead daily operations and ensure the market operates effectively while supporting a strong employee and customer experience
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and ongoing development
  • •Develop the team through feedback, performance check-ins, and goal-setting to improve performance and skills
  • •Generate and present regular reports to upper management and serve as the go-to expert for complex customer-facing issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •5+ years work experience in a customer-facing team environment
  • •3+ years of management experience
  • •Proven history of developing and coaching employees
  • •Experience with strategic planning and process improvement to help teams exceed goals
  • •Excellent interpersonal and leadership skills, with ability to diagnose and solve problems while maintaining a customer-first focus
Experience:5+ yearsCustomer serviceLogisticsStart-up
Education:Bachelor's
Skills:Interpersonal skillsLeadershipProblem-solvingCoachingStrategic thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn