Compass

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Join Compass as a Customer Success Manager in Palm Beach to manage high-touch client relationships for residential real estate agents, drive adoption of Compass tech, deliver training and marketing support, and coordinate onboarding and expansion initiatives. This in-office role emphasizes relationship-building, cross-team collaboration, and mentorship of junior staff, helping agents grow their businesses and ensuring a world-class client experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
•Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
•Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.

Pay and Benefits

Perks:401kMedicalDentalVisionPaid LeaveRelocation

Key Requirements

•2-3 years of experience in customer service, office management, hospitality, or operations.
•Previous experience in real estate is a plus.
•Previous experience with live or remote training is a plus.
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Passion for supporting and serving agents trying to grow their businesses.

Experience:2-3 yearsReal estateCustomer serviceEnterprise technology

Skills:CommunicationProblem-solvingRelationship-buildingEmpathyOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
•Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
•Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.

Pay and Benefits

Perks:401kMedicalDentalVisionPaid LeaveRelocation

Key Requirements

•2-3 years of experience in customer service, office management, hospitality, or operations.
•Previous experience in real estate is a plus.
•Previous experience with live or remote training is a plus.
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Passion for supporting and serving agents trying to grow their businesses.

Experience:2-3 yearsReal estateCustomer serviceEnterprise technology

Skills:CommunicationProblem-solvingRelationship-buildingEmpathyOrganization

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn