TTEC Digital

2 months ago

AWS Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide 24x7 operational support for AWS-based client environments, focusing on incident response, proactive monitoring, and collaboration with TAMs, developers, and client stakeholders. Own incidents end-to-end, implement sustainable fixes, and drive platform resilience through automation, documentation, and post-incident improvements within a Managed Services context.

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Respond to, triage, and resolve incidents and service requests across supported AWS environments, owning incidents end-to-end from initial alert through resolution and closure.
•Monitor AWS services and Amazon Connect to proactively detect and prevent service degradation and continuously refine alerting thresholds and dashboards.
•Document incidents, resolutions, and changes thoroughly in ServiceNow, and participate in post-incident reviews to drive continuous improvement.
•Collaborate with TAMs, Developers, and client stakeholders to maintain service continuity and customer satisfaction, and escalate complex issues as needed.
•Execute approved configuration changes and coordinate changes requiring code updates or architectural review to support incident resolution and platform growth.

Key Requirements

•Experience supporting AWS-based applications or infrastructure in a production environment.
•Hands-on development experience with AWS Lambda, including authoring, deploying, and troubleshooting functions in production.
•Working proficiency in Node.js, Python, and TypeScript for building serverless functions, integrations, and automation scripts.
•Hands-on exposure to Amazon Connect, CloudWatch monitoring and alerting, IAM, S3, DynamoDB, or related AWS services.
•Experience working within incident management and ticketing systems (e.g., ServiceNow).

Experience:CloudAWSServerless

Skills:CommunicationTroubleshootingCollaborationProblem-solvingOn-call

Certifications:AWS Certification

Tech Stack:AWSLambdaNode.jsPythonTypeScriptAmazon ConnectCloudWatchIAMS3DynamoDBServiceNowITIL

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TTEC Digital

2 months ago

AWS Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Respond to, triage, and resolve incidents and service requests across supported AWS environments, owning incidents end-to-end from initial alert through resolution and closure.
•Monitor AWS services and Amazon Connect to proactively detect and prevent service degradation and continuously refine alerting thresholds and dashboards.
•Document incidents, resolutions, and changes thoroughly in ServiceNow, and participate in post-incident reviews to drive continuous improvement.
•Collaborate with TAMs, Developers, and client stakeholders to maintain service continuity and customer satisfaction, and escalate complex issues as needed.
•Execute approved configuration changes and coordinate changes requiring code updates or architectural review to support incident resolution and platform growth.

Key Requirements

•Experience supporting AWS-based applications or infrastructure in a production environment.
•Hands-on development experience with AWS Lambda, including authoring, deploying, and troubleshooting functions in production.
•Working proficiency in Node.js, Python, and TypeScript for building serverless functions, integrations, and automation scripts.
•Hands-on exposure to Amazon Connect, CloudWatch monitoring and alerting, IAM, S3, DynamoDB, or related AWS services.
•Experience working within incident management and ticketing systems (e.g., ServiceNow).

Experience:CloudAWSServerless

Skills:CommunicationTroubleshootingCollaborationProblem-solvingOn-call

Certifications:AWS Certification

Tech Stack:AWSLambdaNode.jsPythonTypeScriptAmazon ConnectCloudWatchIAMS3DynamoDBServiceNowITIL

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn