Collection Specialist

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsSkills: ["Communication","Negotiation","Analytical skills","Customer service"]

Review customer accounts and contact debtors to resolve past-due amounts while meeting monthly targets and collection KPIs. Inform customers of payment due dates via approved channels, negotiate settlement/reschedule agreements, and document activities in the collections system. Handle walk-in customers and resolve complaints within policy timelines, supporting customers as a counselor for covered card and facility payment arrangements. Ensure all work follows SOPs and the ADIB Collection Unit Code of Conduct.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 day ago

Collection Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Review customer accounts and contact debtors to resolve past-due amounts while meeting monthly targets and collection KPIs. Inform customers of payment due dates via approved channels, negotiate settlement/reschedule agreements, and document activities in the collections system. Handle walk-in customers and resolve complaints within policy timelines, supporting customers as a counselor for covered card and facility payment arrangements. Ensure all work follows SOPs and the ADIB Collection Unit Code of Conduct.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Resolve assigned past-due accounts by contacting debtors via phone and written correspondence.
  • •Contact customers through approved channels to understand overdue reasons and negotiate settlement/reschedule agreements.
  • •Document all customer activities in the collections work system in a timely manner.
  • •Handle walk-in customers at the collection unit, resolve issues, and close customer complaints within TAT.
  • •Perform administrative functions and ensure tasks are executed according to SOPs and the ADIB/Collection Unit Code of Conduct.

Key Requirements

  • •At least 5 years relevant experience in banking.
  • •Experience in collections/debt collection unit is preferable.
  • •Good knowledge of the UAE banking sector.
  • •Awareness of Central Bank of the UAE rules and regulations.
  • •Excellent communication, negotiation, and analytical skills.
Experience:5+ yearsBankingDebt collection
Skills:CommunicationNegotiationAnalytical skillsCustomer service

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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