NTT

1 month ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users in Bangalore, helping with IT devices, applications, and processes. Record, update, and escalate support issues, support end-user onboarding, and collaborate with internal IT teams on system testing, integration, and maintenance. Discover and evaluate new IT business tools and implement process/technology improvements while working in 24/7 rotational shifts on-site.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user onboarding activities across IT systems.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover, evaluate, and implement process and technology improvements, and learn other IT business areas.

Key Requirements

•Provide exceptional IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Excellent English written and verbal communication skills and strong customer service skills.
•Comfortable troubleshooting and bug-finding with strong troubleshooting, bug resolution skills.
•Ability to work independently within a diverse global team and as a team player.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:ITILWin 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT