Teller Supervisor - Emiratized Role

First Abu Dhabi Bank
Abu Dhabi, Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Supervision","Customer service","Attention to detail","Operational discipline","Compliance"]

Lead and manage day-to-day teller operations to ensure accurate, timely, and secure processing of customer transactions while delivering service aligned to FAB standards. Supervise tellers to achieve teller service KPIs such as NPS, Right First Time (RFT), complaint resolution timelines, service request turnaround, and mystery shopping scores. Ensure strict compliance with FAB policies, operational risk controls, KYC, AML, and regulatory requirements, serving as the key authorizer and escalation point for teller transactions.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
2 days ago

Teller Supervisor - Emiratized Role

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead and manage day-to-day teller operations to ensure accurate, timely, and secure processing of customer transactions while delivering service aligned to FAB standards. Supervise tellers to achieve teller service KPIs such as NPS, Right First Time (RFT), complaint resolution timelines, service request turnaround, and mystery shopping scores. Ensure strict compliance with FAB policies, operational risk controls, KYC, AML, and regulatory requirements, serving as the key authorizer and escalation point for teller transactions.
Location: Abu Dhabi, Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Oversee teller operations including cash withdrawals, cheque deposits, funds transfers, demand drafts, and foreign exchange transactions.
  • •Ensure daily teller and vault balancing, reconciliation of sundry and branch transit accounts, and prompt resolution of discrepancies.
  • •Drive branch service KPIs such as NPS, Right First Time (RFT), service request turnaround times, complaint resolution, and mystery shopping standards.
  • •Supervise and coach tellers to maintain operational accuracy and consistent service delivery.
  • •Ensure teller operations strictly comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.

Key Requirements

  • •Bachelor’s degree in banking, business, finance, or related field.
  • •Minimum 5 years’ experience in banking operations.
  • •At least 3 years in teller operations with supervisory responsibilities.
  • •Strong knowledge of branch operations, cash management, and regulatory requirements.
  • •Ability to ensure teller operations comply with policies, operational risk controls, KYC, AML, and regulatory requirements.
Experience:5+ yearsBankingBanking operationsBranch operationsTeller operations
Education:Bachelor's in banking, business, finance, or related field
Skills:SupervisionCustomer serviceAttention to detailOperational disciplineCompliance

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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