Service Advisor - Autobahn Motors

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 75,000 - 175,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, and documenting diagnostics accurately. Explain recommended repairs and service options, communicate estimated costs, and obtain approval. Coordinate with technicians to schedule appointments, track repair progress, provide timelines, and maintain detailed service records. Process payments, handle billing inquiries, resolve complaints, and stay current on automotive technologies and maintenance recommendations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonic Automotive
Sonic Automotive
21 hours ago

Service Advisor - Autobahn Motors

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as a key member of the service team by greeting customers, listening to vehicle concerns, and documenting diagnostics accurately. Explain recommended repairs and service options, communicate estimated costs, and obtain approval. Coordinate with technicians to schedule appointments, track repair progress, provide timelines, and maintain detailed service records. Process payments, handle billing inquiries, resolve complaints, and stay current on automotive technologies and maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally and listen to their concerns, accurately documenting vehicle issues.
  • •Provide detailed explanations of recommended services and repairs, including estimated costs and customer approvals.
  • •Schedule appointments and manage service bay availability while coordinating with service technicians for timely completion.
  • •Update customers throughout the service process with accurate repair timelines, including delays, and maintain detailed service records.
  • •Process payments, prepare and explain invoices, handle billing inquiries, and follow up to ensure satisfaction while resolving complaints promptly.

Pay and Benefits

Salary: USD 75,000 - 175,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •At least 2+ years experience as a Service Advisor in a high volume dealership setting.
  • •Experience with Mercedes-Benz brand.
  • •Dealership Advisor and sales experience is a plus.
  • •Excellent CSE and hours per RO.
  • •Experience using and working with CDK, plus knowledge of automotive systems with basic technical understanding.
Experience:2+ yearsAutomotiveDealership
Skills:Customer serviceCommunicationMultitaskingOrganizational skillsTime management
Licenses:Valid Driver's License
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn