Bilingual Customer Service Representative (Spanish)

GEICO
Tucson
Workplace: HybridFull timeUSD 19.06 - 23.82 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Problem-solving","Empathy","Multitasking"]

Provide bilingual auto customer service by managing incoming calls, messages, billing questions, and policy updates. Guide policyholders through coverage needs and policy changes, resolve concerns to ensure a positive experience, and stay current on GEICO products to identify cross-selling opportunities. After in-office training, work a flexible schedule with a mix of on-site and off-site time while meeting customer service expectations.

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GEICO
GEICO
2 months ago

Bilingual Customer Service Representative (Spanish)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Provide bilingual auto customer service by managing incoming calls, messages, billing questions, and policy updates. Guide policyholders through coverage needs and policy changes, resolve concerns to ensure a positive experience, and stay current on GEICO products to identify cross-selling opportunities. After in-office training, work a flexible schedule with a mix of on-site and off-site time while meeting customer service expectations.
Location: Tucson
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage incoming calls, messages, billing questions, and policy updates while offering recommendations.
  • •Guide policyholders through coverage needs and policy changes.
  • •Resolve customer concerns to ensure a positive experience.
  • •Stay informed about GEICO products and identify cross-selling opportunities.
  • •Deliver world-class service and enhance customer satisfaction through meaningful interactions.

Pay and Benefits

Salary: USD 19.06 - 23.82 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kLearning Budget

Key Requirements

  • •Minimum 1 year of customer-facing experience; 3+ years preferred.
  • •Experience in high-volume call centers with KPIs and measurable goals (preferred).
  • •Active Personal Lines or Property & Casualty license (preferred; training and exam fees provided).
  • •High School Diploma or GED required; college degree preferred.
  • •Fluency in Spanish and English required.
Experience:1+ yearsCall center
Education:High School
Skills:Customer serviceInterpersonal skillsProblem-solvingEmpathyMultitasking
Licenses:Personal Lines licenseProperty & Casualty license
Languages:SpanishEnglish

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn