Senior Analyst, Customer Experience Analytics

Snowflake
Menlo Park
Workplace: HybridFull timeUSD 138,000 - 172,000 annuallyFunction: Customer Success & Account ManagementExperience: 4-6 yearsEducation: bachelorsSkills: ["Stakeholder management","Translating analysis","Communication","AI curiosity","Experimentation"]

Use rigorous analytics to improve Snowflake’s post-sale customer experience by partnering with Support and Services Delivery leaders. Conduct deep-dive analysis of support case drivers, resolution patterns, satisfaction trends, and operational efficiency, and translate findings into clear recommendations for CXE leadership. Build and maintain scalable reporting and tools using SQL, dbt, and Snowflake, while leveraging AI capabilities (semantic models, Cortex Analyst, Cortex Code) for self-service insights.

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Snowflake
Snowflake
3 days ago

Senior Analyst, Customer Experience Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Use rigorous analytics to improve Snowflake’s post-sale customer experience by partnering with Support and Services Delivery leaders. Conduct deep-dive analysis of support case drivers, resolution patterns, satisfaction trends, and operational efficiency, and translate findings into clear recommendations for CXE leadership. Build and maintain scalable reporting and tools using SQL, dbt, and Snowflake, while leveraging AI capabilities (semantic models, Cortex Analyst, Cortex Code) for self-service insights.
Location: Menlo Park
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Support and Services Delivery leaders to provide CX analytics that drive operational decisions.
  • •Conduct deep-dive analyses on support case drivers, resolution patterns, customer satisfaction trends, and operational efficiency.
  • •Collaborate with Support Engineering, Services Delivery, Operations, and Finance to connect the post-sale customer experience across teams.
  • •Build fluency in data models, metrics definitions, and pipelines using SQL, dbt, and Snowflake.
  • •Leverage AI interfaces (semantic models, Cortex Analyst, Cortex Code) to enable self-service analytics and reduce ad-hoc request turnaround time.

Pay and Benefits

Salary: USD 138,000 - 172,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related field (or equivalent experience).
  • •4-6 years of experience in data analytics or applied data science.
  • •Strong SQL skills (Snowflake preferred) and proficiency in Python.
  • •Experience with dbt for data modeling and transformation.
  • •Experience building user-facing analytics applications (BI tools, data apps or similar).
Experience:4-6 years
Education:Bachelor's in Computer Science, Data Science, Statistics (or related field)
Skills:Stakeholder managementTranslating analysisCommunicationAI curiosityExperimentation
Tech Stack:SQLSnowflakePythonDbtSemantic modelsCortex AnalystSnowflake Cortex CodeLLMsBI toolsData apps

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn