Customer Support Specialist, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide front-line customer support for existing Rogo clients across chat and email, resolving issues quickly while meeting SLAs. Diagnose root causes, share clear workarounds, and identify process improvements and automation to scale operations. Partner with Customer Support Managers and collaborate cross-functionally with Product, Engineering, Sales, and Post-Sales to keep stakeholders informed with Support context.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer queries in support queues (chat and email), ensuring timely resolutions and adherence to SLAs.
•Help clients diagnose root causes and provide clear workarounds when needed.
•Improve operational efficiency and scalability by identifying process optimizations and automation.
•Collaborate with Customer Support Managers to streamline and scale support for Rogo clients.
•Partner across Product, Engineering, Sales, and Post-Sales to share Support context with stakeholders.

Key Requirements

•1+ years of experience in customer support or user operations in a B2B SaaS or technology environment.
•Exceptional organizational and prioritization skills in ambiguous, high-volume queues.
•Excellent verbal and written communication skills with strong attention to detail.
•Analytical mindset with experience using data to inform operational decisions.
•Strong interest in staying up to date on financial and AI markets, with a passion for great customer experience.

Experience:1+ yearsB2B SaaSTechnologyCustomer supportUser operationsEnterprise AI

Skills:CommunicationOrganizationPrioritizationAnalytical mindsetOwnership

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website

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Rogo

3 weeks ago

Customer Support Specialist, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer queries in support queues (chat and email), ensuring timely resolutions and adherence to SLAs.
•Help clients diagnose root causes and provide clear workarounds when needed.
•Improve operational efficiency and scalability by identifying process optimizations and automation.
•Collaborate with Customer Support Managers to streamline and scale support for Rogo clients.
•Partner across Product, Engineering, Sales, and Post-Sales to share Support context with stakeholders.

Key Requirements

•1+ years of experience in customer support or user operations in a B2B SaaS or technology environment.
•Exceptional organizational and prioritization skills in ambiguous, high-volume queues.
•Excellent verbal and written communication skills with strong attention to detail.
•Analytical mindset with experience using data to inform operational decisions.
•Strong interest in staying up to date on financial and AI markets, with a passion for great customer experience.

Experience:1+ yearsB2B SaaSTechnologyCustomer supportUser operationsEnterprise AI

Skills:CommunicationOrganizationPrioritizationAnalytical mindsetOwnership

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website