Director, Product Management, Customer Management Platform Lead

Discover Financial
Virginia, Richmond, Chicago, New York
Workplace: OnsiteFull timeUSD 230,400 - 263,000 annuallyFunction: Executive & General ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Transformational leadership","Cross-functional collaboration","Recruiting","Coaching","Customer focus"]

Lead the vision and execution for line and balance transfer platforms supporting customer experiences for millions of Capital One and Discover customers. Drive ongoing delivery of high-leverage capabilities, define the next-generation platform strategy, and manage the product team (4–6 direct reports) while partnering with multiple tech teams. Ensure the platform remains well-managed, audit- and customer-ready, and deliver technology-driven, business-focused outcomes.

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Discover Financial
Discover Financial
15 hours ago

Director, Product Management, Customer Management Platform Lead

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead the vision and execution for line and balance transfer platforms supporting customer experiences for millions of Capital One and Discover customers. Drive ongoing delivery of high-leverage capabilities, define the next-generation platform strategy, and manage the product team (4–6 direct reports) while partnering with multiple tech teams. Ensure the platform remains well-managed, audit- and customer-ready, and deliver technology-driven, business-focused outcomes.
Location: Virginia, Richmond, Chicago, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Set and drive the vision for the next-generation line and balance transfer platform.
  • •Lead the line and balance transfer product teams (4–6 direct reports) and partner with multiple tech teams.
  • •Deliver high-leverage product capabilities and updates critical to business evolution.
  • •Recruit, coach, and enable the product team.
  • •Ensure the platform is well-managed and audit- and customer-ready.

Pay and Benefits

Salary: USD 230,400 - 263,000 annually

Key Requirements

  • •Bachelor's degree in any field.
  • •At least 5 years of Product Management experience.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
  • •Proficiency across human-centered, business-focused, and technology-driven product management foundations.
  • •Ability to lead integrated problem-solving and mitigate product risks.
Experience:5+ years
Education:Bachelor's
Skills:Transformational leadershipCross-functional collaborationRecruitingCoachingCustomer focus

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn