Quality Analyst | Sabre Experience Required | Onsite | Cairo

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Communication","Emotional intelligence","Active listening","Organization","Attention to detail"]

Monitor, score, and coach consultative air sales/Destination Expert representatives to protect booking integrity, sales quality, and customer experience. Audit Sabre pricing, fare rules, ticketing, exchanges, queue management, and booking details; validate itinerary crafting and disruption handling; and ensure seamless end-to-end trip delivery. Deliver calibrated scoring, identify root causes behind quality trends, and provide actionable feedback to improve performance before issues reach clients.

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FursaFursa
Sutherland
Sutherland
9 hours ago

Quality Analyst | Sabre Experience Required | Onsite | Cairo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Monitor, score, and coach consultative air sales/Destination Expert representatives to protect booking integrity, sales quality, and customer experience. Audit Sabre pricing, fare rules, ticketing, exchanges, queue management, and booking details; validate itinerary crafting and disruption handling; and ensure seamless end-to-end trip delivery. Deliver calibrated scoring, identify root causes behind quality trends, and provide actionable feedback to improve performance before issues reach clients.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Monitor, score, report on, and coach consultative air sales/Destination Expert activities using the quality framework.
  • •Assess consultative sales behaviors (discovery questions and alternatives across dates, airports, cabins, fare families).
  • •Verify itinerary crafting and ensure air itineraries are accurately priced, aligned to client needs, optimized for value, and turned around same day.
  • •Audit booking integrity across fare/ticket/invoice/seats/special requests and evaluate disruption resilience when schedules change.
  • •Review responsiveness and clarity across phone, Teams, email, and CRM channels; deliver calibrated scoring with root-cause analysis and actionable feedback.

Key Requirements

  • •Sabre GDS mastery, including reading and explaining fare basis codes, fare rules, and construction logic; construct alternative routings/fare options and determine best value.
  • •Confident auditing of pricing, ticketing, exchanges, and queue management for accuracy.
  • •1–2+ years in a Quality Analyst / CX monitoring role within the air travel industry (luxury travel sales preferred).
  • •Ability to score interactions against a sales framework (discovery, options, close) and defend calibration results.
  • •Polished, articulate communicator with strong organization and attention to detail, comfortable in a fast-paced, collaborative sales environment.
Experience:Air travelTravelAirline reservationsCustomer experience (CX)
Skills:CommunicationEmotional intelligenceActive listeningOrganizationAttention to detail
Languages:English
Tech Stack:Sabre GDSCRMMicrosoft TeamsEmailPhone

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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