Customer Support Associate (Travel)

Amadeus
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer service","Problem-solving"]

Provide first-line support to Amadeus Customer Care Management customers across phone, portal, and email channels. Handle both basic and complex queries on Amadeus solutions, adhere to SLAs, log issues accurately, and participate in ongoing training to deliver high-quality, 24/7 global service in a hybrid on-site/remote setup.

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FursaFursa
Amadeus
Amadeus
2 months ago

Customer Support Associate (Travel)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide first-line support to Amadeus Customer Care Management customers across phone, portal, and email channels. Handle both basic and complex queries on Amadeus solutions, adhere to SLAs, log issues accurately, and participate in ongoing training to deliver high-quality, 24/7 global service in a hybrid on-site/remote setup.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide assistance to customers requiring support on Amadeus solutions within the prescribed SLA.
  • •Answer all calls within the specified SLA.
  • •Handle incoming functional queries from Amadeus customers, including extended territories, to ensure superior customer service.
  • •Log all queries in OneviewCX with detailed information and follow up until resolution.
  • •Attend trainings (classroom and online) as required and refer to the detailed list of solutions you are responsible for.

Key Requirements

  • •College graduate or university qualification
  • •Experience in a call center or help desk environment; travel industry experience preferred
  • •GDS experience and Helpdesk functionality essential
  • •Experience with Amadeus products and solutions
  • •Strong communication and customer service skills; ability to work in a fast-paced, global environment
Experience:TravelCustomer serviceGDS
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solving
Tech Stack:GDSAmadeus

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn