Unit4

1 day ago

Associate Application Support Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Be the first point of contact for Unit4 customers on IT and business application questions, providing efficient support to resolve cases and drive customer satisfaction. Work with colleagues and R&D to progress issues to conclusion, investigate and document application defects, handle escalations, and keep customers updated. Contribute to process improvements, identify service opportunities, and build your product and soft-skill development while training less experienced team members.

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide customer support as the first point of contact for IT and business application questions.
•Progress support issues to conclusion by liaising with colleagues and R&D as appropriate.
•Investigate, process, and document application defects and present improvements to leaders.
•Handle customer escalations with ownership of complex issues and regular progress updates.
•Comply with information/security requirements, business procedures, policies, and ISO standards; support personal development and mentor teammates.

Pay and Benefits

Salary: PLN 86,811 - 96,652 annually

Perks:Paid LeaveRemote Work

Key Requirements

•Strong communication skills with fluent English (verbal and written).
•Good analytical and problem-solving abilities.
•Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
•Exceptional customer-facing skills and ability to implement exceptional customer service.
•Knowledge or experience with ServiceNow and ITIL (or similar) is required.

Skills:CommunicationProblem-solvingCustomer serviceTime managementProactiveness

Languages:English

Tech Stack:Microsoft technologiesServiceNowITILUnit4 ERP

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4

Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Dordrecht, Netherlands

Founded: 1980

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Unit4

1 day ago

Associate Application Support Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide customer support as the first point of contact for IT and business application questions.
•Progress support issues to conclusion by liaising with colleagues and R&D as appropriate.
•Investigate, process, and document application defects and present improvements to leaders.
•Handle customer escalations with ownership of complex issues and regular progress updates.
•Comply with information/security requirements, business procedures, policies, and ISO standards; support personal development and mentor teammates.

Pay and Benefits

Salary: PLN 86,811 - 96,652 annually

Perks:Paid LeaveRemote Work

Key Requirements

•Strong communication skills with fluent English (verbal and written).
•Good analytical and problem-solving abilities.
•Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
•Exceptional customer-facing skills and ability to implement exceptional customer service.
•Knowledge or experience with ServiceNow and ITIL (or similar) is required.

Skills:CommunicationProblem-solvingCustomer serviceTime managementProactiveness

Languages:English

Tech Stack:Microsoft technologiesServiceNowITILUnit4 ERP

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Dordrecht, Netherlands

Founded: 1980

Glassdoor: 3.8

Website LinkedIn Glassdoor