[Closed] Post Sales Operations Manager at Rogo (New York)

This position is no longer accepting applications.

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Rogo

3 months ago

Post Sales Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Closed

Job Summary

Lead post-sales operations to drive health scoring, renewal forecasting, and revenue reporting. Own Salesforce data models, CS tooling, and cross-functional processes with Finance and Legal to ensure accurate ARR/NRR and scalable post-sales infrastructure.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own the post-sales data model in Salesforce, including account health scoring, renewal tracking/opportunity management, and post-sales activity to scale with the customer base.
•Design and maintain the renewal pipeline, defining stages, forecasting methodology, and infrastructure for accurate gross and net revenue retention reporting.
•Build the customer health framework by defining inputs (product usage, engagement signals, support activity, executive sponsorship), instrumenting data capture, and surfacing dashboards for ICs and leadership.
•Partner with Finance and Legal on contract infrastructure: renewal schedules, multi-year deal tracking, consumption monitoring for usage-based components, and the quote-to-renewal workflow.
•Own CS team performance reporting (book of business coverage, QBR completion rates, time-to-value metrics, and capacity modeling) as the team scales.

Key Requirements

•5+ years in a CS Operations, Revenue Operations, or Sales Operations role at a B2B SaaS company with direct ownership of post-sales infrastructure.
•Strong Salesforce proficiency and experience building or administering a CS platform, including health score configuration and playbook automation.
•Comfort working across contract data, consumption data, and CRM data to produce clean ARR and NRR reporting.
•Strong analytical instincts; ability to build a cohort retention model, spot data integrity issues, and explain findings to a CS leader.
•Experience supporting a renewal forecasting process and understanding mechanics of renewal pipelines and forecast data.

Experience:5+ yearsSaaSEnterpriseCS OperationsRevOps

Skills:CommunicationProblem-solvingLeadership

Languages:English

Tech Stack:SalesforceGainsightVitallyLookerTableauSigmaCRMData modeling

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website

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This position is no longer accepting applications.

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Rogo

3 months ago

Post Sales Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Closed

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own the post-sales data model in Salesforce, including account health scoring, renewal tracking/opportunity management, and post-sales activity to scale with the customer base.
•Design and maintain the renewal pipeline, defining stages, forecasting methodology, and infrastructure for accurate gross and net revenue retention reporting.
•Build the customer health framework by defining inputs (product usage, engagement signals, support activity, executive sponsorship), instrumenting data capture, and surfacing dashboards for ICs and leadership.
•Partner with Finance and Legal on contract infrastructure: renewal schedules, multi-year deal tracking, consumption monitoring for usage-based components, and the quote-to-renewal workflow.
•Own CS team performance reporting (book of business coverage, QBR completion rates, time-to-value metrics, and capacity modeling) as the team scales.

Key Requirements

•5+ years in a CS Operations, Revenue Operations, or Sales Operations role at a B2B SaaS company with direct ownership of post-sales infrastructure.
•Strong Salesforce proficiency and experience building or administering a CS platform, including health score configuration and playbook automation.
•Comfort working across contract data, consumption data, and CRM data to produce clean ARR and NRR reporting.
•Strong analytical instincts; ability to build a cohort retention model, spot data integrity issues, and explain findings to a CS leader.
•Experience supporting a renewal forecasting process and understanding mechanics of renewal pipelines and forecast data.

Experience:5+ yearsSaaSEnterpriseCS OperationsRevOps

Skills:CommunicationProblem-solvingLeadership

Languages:English

Tech Stack:SalesforceGainsightVitallyLookerTableauSigmaCRMData modeling

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website