Customer Success Manager

MongoDB
Hong Kong, Kuala Lumpur
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Influence","Accountability","Problem-solving"]

Own customer success for a large, technical MongoDB portfolio by driving onboarding, adoption, retention, and revenue realization at scale. Use product adoption telemetry, health signals, and 1:1/1:many engagement programs to accelerate time-to-value and outcomes. Manage account plans across thousands of customers, forecast retention, maintain CRM “single source of truth,” and collaborate across Sales, Product, Services, Support, and Training to improve customer health, satisfaction, and advocacy.

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FursaFursa
MongoDB
MongoDB
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 34 minutes agoStatus: Live

Job Summary

Own customer success for a large, technical MongoDB portfolio by driving onboarding, adoption, retention, and revenue realization at scale. Use product adoption telemetry, health signals, and 1:1/1:many engagement programs to accelerate time-to-value and outcomes. Manage account plans across thousands of customers, forecast retention, maintain CRM “single source of truth,” and collaborate across Sales, Product, Services, Support, and Training to improve customer health, satisfaction, and advocacy.
Location: Hong Kong, Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead and scale customer onboarding using product adoption telemetry to identify early deployment health issues and guide best practices, architectures, and operational strategies.
  • •Drive ongoing consumption and value realization via 1:1 and 1:many engagements (targeted campaigns, webinars, office hours) using data-driven insights to recommend adoption paths.
  • •Own elements of the account plan for customer maturity and lifetime value, proactively managing thousands of customers using 1-to-many methodologies and tools.
  • •Track and report progress against business outcomes and forecast revenue retention and realization for senior leadership.
  • •Collaborate internally by amplifying customer voice to inform product roadmap and coordinating across Sales, Product, Services, Support, and Training.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •5 to 7+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • •3+ years accountable for customer health and revenue realization across a portfolio of accounts.
  • •Experience managing scaled or pooled portfolios with scalable retention strategies.
  • •Excellent verbal and written communication skills to influence technical and business outcomes.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Experience:5+ yearsTechnical customer successTechnical account managementSolutions architectureProfessional servicesImplementation
Education:Bachelor's in Computer Science, STEM
Skills:CommunicationInfluenceAccountabilityProblem-solving
Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureAIAutomation

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn