Skydio

4 weeks ago

Field Support Representative - Mid West (Great Lakes)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer-facing field role providing on-site and remote technical and logistics support for Skydio UAS products. You’ll diagnose flight and cloud-network issues, perform firmware troubleshooting, collaborate with Product/Engineering, and travel regionally to support customers in the Midwest/Great Lakes with a focus on rapid issue resolution and customer satisfaction.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions.
•Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help..
•Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements..
•Develop field support processes that define and accelerate our escalation and debugging workflows.

Travel: High travel

Pay and Benefits

Salary: USD 100,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

•At least 3 years of civilian or military UAS operations and flight experience.

Experience:3+ yearsUASDronesAerial

Skills:CommunicationInterpersonalProblem-solvingMulti-taskingCustomer-facing

Languages:English

Tech Stack:SalesforceJiraWebRTCRESTWiFiCellular modemsCloud

Company Brief

Skydio

Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn

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Skydio

4 weeks ago

Field Support Representative - Mid West (Great Lakes)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions.
•Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help..
•Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements..
•Develop field support processes that define and accelerate our escalation and debugging workflows.

Travel: High travel

Pay and Benefits

Salary: USD 100,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

•At least 3 years of civilian or military UAS operations and flight experience.

Experience:3+ yearsUASDronesAerial

Skills:CommunicationInterpersonalProblem-solvingMulti-taskingCustomer-facing

Languages:English

Tech Stack:SalesforceJiraWebRTCRESTWiFiCellular modemsCloud

Company Brief

Skydio

Industry: Drones & Aerial Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Mateo, United States

Founded: 2014

Website LinkedIn