Support Engineer (AMER)

Supabase
Anywhere
Workplace: RemoteFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication","Developer support","Customer focus","Troubleshooting"]

Provide fast, world-class support to developers and technical users across billing, pre-sales, optimization, and implementation questions. Triage and resolve support cases by leveraging documentation, code examples, and escalations to the right technical or business teams. Monitor GitHub Issues and Discussions, reproduce and test problems to improve reliability, and suggest internal tooling to boost support efficiency.

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FursaFursa
Supabase
Supabase
1 year ago

Support Engineer (AMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide fast, world-class support to developers and technical users across billing, pre-sales, optimization, and implementation questions. Triage and resolve support cases by leveraging documentation, code examples, and escalations to the right technical or business teams. Monitor GitHub Issues and Discussions, reproduce and test problems to improve reliability, and suggest internal tooling to boost support efficiency.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Respond to support cases across billing/pre-sales and technical implementation topics in a timely manner.
  • •Triage cases by routing to prior answers, docs, code examples, or appropriate internal teams.
  • •Monitor and manage multiple feedback channels, including GitHub Issues and Discussions.
  • •Reproduce issues, create test cases, and improve test coverage when experienced with testing.
  • •Identify internal tooling opportunities to improve support efficiency.

Pay and Benefits

Perks:Health InsuranceRemote WorkTech AllowanceAnnual Off-sitesLearning Budget

Key Requirements

  • •3+ years of experience providing developer support to technical customers.
  • •Proficiency in SQL, ideally PostgreSQL, with comfort using complex queries.
  • •Excellent communication skills and fluency in English.
  • •Experience using Linux/Unix and the command line.
  • •Experience working with GitHub Issues and Discussions.
Experience:3+ years
Education:
Skills:CommunicationDeveloper supportCustomer focusTroubleshooting
Languages:English
Tech Stack:SQLPostgreSQLLinux/UnixGitHub IssuesGitHub DiscussionsReactVueSvelteNode.js

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn