Guest Relations Assoc SVC- Jordan Ford

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 18 - 22 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Professionalism","Customer focus","Organization","Teamwork"]

Manage online service/guest inquiries for new and pre-owned vehicle customers by responding promptly and professionally, entering details into the CRM, and generating service appointments. Use lead management tools and CRM systems to track customer interest, update customer files, and compile required reports and documentation. Support the customer experience through phone surveys, and assist with cashier duties and other assigned tasks.

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Sonic Automotive
Sonic Automotive
1 day ago

Guest Relations Assoc SVC- Jordan Ford

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage online service/guest inquiries for new and pre-owned vehicle customers by responding promptly and professionally, entering details into the CRM, and generating service appointments. Use lead management tools and CRM systems to track customer interest, update customer files, and compile required reports and documentation. Support the customer experience through phone surveys, and assist with cashier duties and other assigned tasks.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Enter all customer inquiry data into the CRM accurately and promptly.
  • •Generate service appointments based on customer inquiries.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Utilize lead management tools and track inquiry flow, updating customer files and compiling reports/forms on time.

Pay and Benefits

Salary: USD 18 - 22 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •All applicants must be authorized to work in the USA.
  • •Valid Driver's License and a good driving record.
  • •Demonstrate ability to pass pre-employment testing including background checks, MVR, drug test, and credit report.
  • •Excellent verbal and written communication skills.
  • •Strong Microsoft Office applications, CDK system, and computer skills.
Experience:AutomotiveCustomer service
Skills:CommunicationProfessionalismCustomer focusOrganizationTeamwork
Licenses:Valid Driver's License
Languages:English
Tech Stack:CRMLead management toolsMicrosoft OfficeCDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn