Principal Coordinator, Support Operations

Discover Financial
Plano, Chicago
Workplace: OnsiteFull timeUSD 62,900 - 71,800 annuallyFunction: Executive & General ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Written communication","Verbal communication","Customer focus","Cross-training","Process improvement"]

Provide customer-focused IT support for internal Capital One team members, serving as a key Service Desk intake contact and helping troubleshoot laptop issues across Windows PCs, Macs, and mobile devices. Support multiple divisions, communicate clearly in writing and verbally, and contribute to operational readiness and process improvements. Collaborate cross-platform with peers and may act as backup to the site lead.

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FursaFursa
Discover Financial
Discover Financial
3 weeks ago

Principal Coordinator, Support Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide customer-focused IT support for internal Capital One team members, serving as a key Service Desk intake contact and helping troubleshoot laptop issues across Windows PCs, Macs, and mobile devices. Support multiple divisions, communicate clearly in writing and verbally, and contribute to operational readiness and process improvements. Collaborate cross-platform with peers and may act as backup to the site lead.
Location: Plano, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Assist the Service Desk by actively taking intake calls.
  • •Provide top-notch customer-focused support.
  • •Engage in cross-training with peers as applicable.
  • •Contribute to site-level operational readiness and process improvements.
  • •Collaborate cross-platform and support the site lead as backup when delegated.

Pay and Benefits

Salary: USD 62,900 - 71,800 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •1+ year of experience in tech support and administration.
  • •1+ year of remote tech administration and end user support.
  • •1+ year of experience with Windows 10.
  • •1+ year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).
Experience:1+ yearsEnd user supportTech support
Education:High School
Skills:Written communicationVerbal communicationCustomer focusCross-trainingProcess improvement
Certifications:Apple certification(s)
Tech Stack:Windows 10WindowsMacOSMobile devicesZendeskHPSMServiceNowActive DirectoryVMware FusionVMware ESXMacOS ServerActive Directory services integrationJAMF Casper SuiteSCCMMS OfficeLyncSkypeImage deploymentEncryptionMcAfee

Eligibility

Visa:H1BF-1 OPTF-1 STEM OPTF-1 CPTJ-1TNE-2E-3L-1O-1EAD
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn