NTT

4 months ago

End User Computing Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide end-user support for desktop and laptop environments, addressing tickets across hardware, software, and networking. Install and configure local and network components, walk users through application and peripheral setup, and diagnose issues by asking targeted questions and performing remote troubleshooting. Troubleshoot using Windows and networking concepts, log resolutions, escalate unresolved items, and follow up to ensure systems function properly.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Provide end user support for desktop and laptop issues, including hardware, software, and networking.
•Handle local and network installation tasks for devices and user systems.
•Walk customers through installing applications and computer peripherals.
•Diagnose issues by asking targeted questions and conducting remote troubleshooting with alternative pathways.
•Log technical issues and solutions, escalate unresolved problems, follow up with clients, and help create technical documentation/manuals.

Key Requirements

•1-3 years of experience in desktop and laptop support.
•Address user tickets related to hardware, software, and networking.
•Guide users through installing applications and computer peripherals using simple, step-by-step instructions.
•Ask targeted questions and diagnose problems during remote troubleshooting.
•Customize desktop applications to meet user needs and record issues/solutions in logs.

Skills:Customer supportTroubleshootingCommunicationDocumentationProblem-solving

Tech Stack:WindowsInternet ExplorerTCP/IPDHCPDevice ManagerRegistry editorUser ManagerAdmin CommandsDesktop support

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT