End User Computing Analyst

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer support","Troubleshooting","Communication","Documentation","Problem-solving"]

Provide end-user support for desktop and laptop environments, addressing tickets across hardware, software, and networking. Install and configure local and network components, walk users through application and peripheral setup, and diagnose issues by asking targeted questions and performing remote troubleshooting. Troubleshoot using Windows and networking concepts, log resolutions, escalate unresolved items, and follow up to ensure systems function properly.

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FursaFursa
NTT
NTT
5 months ago

End User Computing Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Provide end-user support for desktop and laptop environments, addressing tickets across hardware, software, and networking. Install and configure local and network components, walk users through application and peripheral setup, and diagnose issues by asking targeted questions and performing remote troubleshooting. Troubleshoot using Windows and networking concepts, log resolutions, escalate unresolved items, and follow up to ensure systems function properly.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide end user support for desktop and laptop issues, including hardware, software, and networking.
  • •Handle local and network installation tasks for devices and user systems.
  • •Walk customers through installing applications and computer peripherals.
  • •Diagnose issues by asking targeted questions and conducting remote troubleshooting with alternative pathways.
  • •Log technical issues and solutions, escalate unresolved problems, follow up with clients, and help create technical documentation/manuals.

Key Requirements

  • •1-3 years of experience in desktop and laptop support.
  • •Address user tickets related to hardware, software, and networking.
  • •Guide users through installing applications and computer peripherals using simple, step-by-step instructions.
  • •Ask targeted questions and diagnose problems during remote troubleshooting.
  • •Customize desktop applications to meet user needs and record issues/solutions in logs.
Skills:Customer supportTroubleshootingCommunicationDocumentationProblem-solving
Tech Stack:WindowsInternet ExplorerTCP/IPDHCPDevice ManagerRegistry editorUser ManagerAdmin CommandsDesktop support

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn