Implementation Manager

Invert
San Francisco, United States, Canada, Toronto
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Collaboration","Prioritization"]

As the first Implementation Manager at Invert, you own customer rollouts end-to-end—from requirements and solution design to configuration, integrations, testing, UAT, and onboarding. You drive adoption, surface expansion, and ensure customers realize value, coordinating with Engineering and Product to translate bioprocess workflows into successful Invert deployments.

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FursaFursa
Invert
Invert
4 months ago

Implementation Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

As the first Implementation Manager at Invert, you own customer rollouts end-to-end—from requirements and solution design to configuration, integrations, testing, UAT, and onboarding. You drive adoption, surface expansion, and ensure customers realize value, coordinating with Engineering and Product to translate bioprocess workflows into successful Invert deployments.
Location: San Francisco, United States, Canada, Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams.
  • •Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments.
  • •Partner with Engineering on integrations; prototype and oversee delivery where needed.
  • •Run UAT, train users, and act as trusted advisor through go-live and beyond.
  • •Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveFull BenefitsEquity

Key Requirements

  • •5–7 years in implementation, customer success, or account management at a B2B SaaS company.
  • •Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar. Bioprocess fluency is a plus; willingness to go deep on it fast is required.
  • •Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure.
  • •Track record running multi-stakeholder implementations end-to-end.
  • •B.S. in a STEM field.
Experience:BioprocessLife sciencesSaaSManufacturing data
Education:Bachelor's
Skills:CommunicationStakeholder managementProblem-solvingCollaborationPrioritization
Tech Stack:APIsData schemasHistoriansBioreactor data systemsCloud data infrastructure

Company Brief

Invert
Builds bioprocess AI software that unifies, harmonizes, and analyzes time-series data from bioreactors and lab instruments to accelerate development and scale-up for biotech, biopharma, and CDMOs.
Industry: Data Infrastructure
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn