Product Support Specialist II

ZOLL Medical
United States
Workplace: RemoteFull timeUSD 18 - 26 hourlyFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Collaboration","Customer service"]

Provide advanced troubleshooting and functional support for cloud-based ZOLL SaaS products, collaborating across teams to resolve multi-product issues. Contribute to knowledge base, analyze product trends to improve customer satisfaction, and cross-train on additional products within the ZOLL ecosystem.

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FursaFursa
ZOLL Medical
ZOLL Medical
2 months ago

Product Support Specialist II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide advanced troubleshooting and functional support for cloud-based ZOLL SaaS products, collaborating across teams to resolve multi-product issues. Contribute to knowledge base, analyze product trends to improve customer satisfaction, and cross-train on additional products within the ZOLL ecosystem.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide advanced troubleshooting for assigned ZOLL products and identify root causes of customer issues.
  • •Handle complex issues independently and escalate only critical or unresolved problems to senior team members as necessary.
  • •Collaborate with other teams to address issues spanning multiple products and ensure cross-product support is seamless.
  • •Contribute to the knowledge base by creating and updating articles with solutions to complex problems and sharing insights with the team.
  • •Identify product trends through customer case analysis and propose preventative support initiatives to reduce recurring issues.

Pay and Benefits

Salary: USD 18 - 26 hourly
Perks:Health InsuranceDental401kRemote WorkPaid LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree in a related field or equivalent experience in product support or technical support roles.
  • •Typically 2-4 years of technical support or product support experience.
  • •Demonstrated ability to troubleshoot complex product issues and collaborate across teams.
Experience:2-4 yearsHealthcareSaaSMedical devices
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinkingCollaborationCustomer service

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn