ZOLL Medical

1 month ago

Product Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced troubleshooting and functional support for cloud-based ZOLL SaaS products, collaborating across teams to resolve multi-product issues. Contribute to knowledge base, analyze product trends to improve customer satisfaction, and cross-train on additional products within the ZOLL ecosystem.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide advanced troubleshooting for assigned ZOLL products and identify root causes of customer issues.
•Handle complex issues independently and escalate only critical or unresolved problems to senior team members as necessary.
•Collaborate with other teams to address issues spanning multiple products and ensure cross-product support is seamless.
•Contribute to the knowledge base by creating and updating articles with solutions to complex problems and sharing insights with the team.
•Identify product trends through customer case analysis and propose preventative support initiatives to reduce recurring issues.

Pay and Benefits

Salary: USD 18 - 26 hourly

Perks:Health InsuranceDental401kRemote WorkPaid LeaveLearning Budget

Key Requirements

•Bachelor’s degree in a related field or equivalent experience in product support or technical support roles.
•Typically 2-4 years of technical support or product support experience.
•Demonstrated ability to troubleshoot complex product issues and collaborate across teams.

Experience:2-4 yearsHealthcareSaaSMedical devices

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingCollaborationCustomer service

Company Brief

ZOLL Medical

Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Chelmsford, United States

Founded: 1980

Website LinkedIn

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ZOLL Medical

1 month ago

Product Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide advanced troubleshooting for assigned ZOLL products and identify root causes of customer issues.
•Handle complex issues independently and escalate only critical or unresolved problems to senior team members as necessary.
•Collaborate with other teams to address issues spanning multiple products and ensure cross-product support is seamless.
•Contribute to the knowledge base by creating and updating articles with solutions to complex problems and sharing insights with the team.
•Identify product trends through customer case analysis and propose preventative support initiatives to reduce recurring issues.

Pay and Benefits

Salary: USD 18 - 26 hourly

Perks:Health InsuranceDental401kRemote WorkPaid LeaveLearning Budget

Key Requirements

•Bachelor’s degree in a related field or equivalent experience in product support or technical support roles.
•Typically 2-4 years of technical support or product support experience.
•Demonstrated ability to troubleshoot complex product issues and collaborate across teams.

Experience:2-4 yearsHealthcareSaaSMedical devices

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalytical thinkingCollaborationCustomer service

Company Brief

ZOLL Medical

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Chelmsford, United States

Founded: 1980

Website LinkedIn