3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a trusted product expert in Global Customer Support, owning complex technical cases end-to-end—from how-to questions and break-fix issues to integration/configuration guidance. Diagnose problems, answer product questions, and share best practices to deliver fast, accurate resolutions and improve customer satisfaction. Partner with Customer Success, Account Managers, Product, Engineering, and others to drive adoption and continuously enhance support processes through documentation and internal enablement.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, providing timely, technically sound resolutions and guidance for technical and integration/configuration issues.
•Develop and maintain expertise as a trusted product expert across the dashboard, integrations, troubleshooting steps, and best practices.
•Drive increased product adoption by helping customers effectively use the platform to achieve desired outcomes.
•Collaborate across Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless customer experiences.
•Identify opportunities to improve customer satisfaction, document knowledge, and contribute to process improvements and internal enablement.

Pay and Benefits

Salary: USD 64,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLifeDisabilityPaid LeaveLearning BudgetEquityRetirement

Key Requirements

•2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
•A degree from an accredited college/university, a technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools (e.g., Salesforce, Zendesk) to manage inquiries and resolutions.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Familiarity with tools such as Postman, Snowflake, and/or Kibana is a plus.

Experience:SaaSMobileAPIsMarketing automation

Skills:CommunicationCustomer-centricityTroubleshootingProblem-solvingAnalytical thinking

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, providing timely, technically sound resolutions and guidance for technical and integration/configuration issues.
•Develop and maintain expertise as a trusted product expert across the dashboard, integrations, troubleshooting steps, and best practices.
•Drive increased product adoption by helping customers effectively use the platform to achieve desired outcomes.
•Collaborate across Customer Success, Account Managers, Product, Engineering, and other teams to deliver seamless customer experiences.
•Identify opportunities to improve customer satisfaction, document knowledge, and contribute to process improvements and internal enablement.

Pay and Benefits

Salary: USD 64,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLifeDisabilityPaid LeaveLearning BudgetEquityRetirement

Key Requirements

•2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
•A degree from an accredited college/university, a technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools (e.g., Salesforce, Zendesk) to manage inquiries and resolutions.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Familiarity with tools such as Postman, Snowflake, and/or Kibana is a plus.

Experience:SaaSMobileAPIsMarketing automation

Skills:CommunicationCustomer-centricityTroubleshootingProblem-solvingAnalytical thinking

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn