General Manager - Kempinski Hotel Suzhou, China

Kempinski
Suzhou
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: []

Lead the overall success of Kempinski Hotel Suzhou by meeting revenue and profit objectives and ensuring guest satisfaction and product quality standards. Manage and coordinate process managers, recruit and train hotel management, oversee lodging arrangements, and drive initiatives to improve customer experience. Own budgeting and financial management, set and enforce business goals, maintain quality standards aligned with LQA and company expectations, and handle major operational issues and renovations as needed.

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Kempinski
Kempinski
1 month ago

General Manager - Kempinski Hotel Suzhou, China

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead the overall success of Kempinski Hotel Suzhou by meeting revenue and profit objectives and ensuring guest satisfaction and product quality standards. Manage and coordinate process managers, recruit and train hotel management, oversee lodging arrangements, and drive initiatives to improve customer experience. Own budgeting and financial management, set and enforce business goals, maintain quality standards aligned with LQA and company expectations, and handle major operational issues and renovations as needed.
Location: Suzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Manage and coordinate process managers reporting to the General Manager.
  • •Devise and plan company policies and discuss them with top management for final approval; develop operating guidelines within his authority.
  • •Set up the annual budget and fiscal plan and present it to the board; prepare reports on the functioning of departments for top management review.
  • •Recruit, train, and hire management and manage overall hotel staff; create and enforce business objectives and goals.
  • •Initiate activities to improve customer satisfaction; ensure hotel quality standards meet LQA and company standards; manage projects, renovations, emergencies, and public relations with media and local governments.

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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