Sentry

2 weeks ago

Technical Support Engineer (4PM-12AM PST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Provide APAC coverage for Sentry’s Support Engineering team while helping architect a more autonomous “Technical Support engine.” You’ll conduct deep root-cause debugging across distributed systems and tracing gaps, troubleshoot SDK implementations by reading source code, and build agentic resolution paths using MCP and Sentry internal APIs. Acting as the Technical Lead for Agentic Ops, you’ll serve a human-in-the-loop escalation path and create an evidence-based feedback loop to prioritize high-impact platform fixes.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform deep-dive debugging, including root-cause analysis on complex issues and distributed tracing gaps across polyglot environments.
•Troubleshoot SDK implementations by going into Sentry SDK source code to help developers instrument complex frameworks and custom environments.
•Act as the Technical Lead for Agentic Ops and engineer deterministic support paths for autonomous, high-fidelity resolutions.
•Build knowledge and context into systems so resolutions can be consistent and enduring.
•Serve as a human-in-the-loop escalation point across GitHub, Discord, and internal systems, and use a feedback loop to prioritize high-impact platform fixes.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Equity and Bonus:Equity

Key Requirements

•4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.
•Strong coding foundations with mastery of Python, JavaScript, Java, or Ruby, including comfort reading SDK source code and debugging production repositories.
•Deep understanding of distributed systems, microservices, APIs, and end-to-end debugging from frontend to database.
•Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and judgment about where AI needs human intervention.
•Exceptional communication: explain complex architectural concepts and write precise “system instructions” for AI.

Experience:4+ yearsSaaS

Skills:CommunicationRoot-cause analysisTroubleshootingEvidence-based decision-makingDocumentation

Tech Stack:PythonJavaScriptJavaRubyReactCI/CDGitHubDiscordMCPModel Context ProtocolLLM orchestrationRAGSystem promptsDistributed tracingMicroservicesAPIsSDK source codeInternal APIs

Company Brief

Sentry

Provides an error monitoring and performance observability platform for developers, helping teams identify, triage, and resolve application issues across frontend and backend systems with real-time alerts and diagnostic context.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn

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Sentry

2 weeks ago

Technical Support Engineer (4PM-12AM PST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform deep-dive debugging, including root-cause analysis on complex issues and distributed tracing gaps across polyglot environments.
•Troubleshoot SDK implementations by going into Sentry SDK source code to help developers instrument complex frameworks and custom environments.
•Act as the Technical Lead for Agentic Ops and engineer deterministic support paths for autonomous, high-fidelity resolutions.
•Build knowledge and context into systems so resolutions can be consistent and enduring.
•Serve as a human-in-the-loop escalation point across GitHub, Discord, and internal systems, and use a feedback loop to prioritize high-impact platform fixes.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Equity and Bonus:Equity

Key Requirements

•4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.
•Strong coding foundations with mastery of Python, JavaScript, Java, or Ruby, including comfort reading SDK source code and debugging production repositories.
•Deep understanding of distributed systems, microservices, APIs, and end-to-end debugging from frontend to database.
•Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and judgment about where AI needs human intervention.
•Exceptional communication: explain complex architectural concepts and write precise “system instructions” for AI.

Experience:4+ yearsSaaS

Skills:CommunicationRoot-cause analysisTroubleshootingEvidence-based decision-makingDocumentation

Tech Stack:PythonJavaScriptJavaRubyReactCI/CDGitHubDiscordMCPModel Context ProtocolLLM orchestrationRAGSystem promptsDistributed tracingMicroservicesAPIsSDK source codeInternal APIs

Company Brief

Sentry

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn