Customer Engineer

Reltio
United States
Workplace: OnsiteFull timeUSD 100,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Independent judgment","Problem-solving","Technical troubleshooting","Communication","Knowledge sharing"]

Provide expert, customer-facing technical support for complex enterprise issues, including configuration, workflow compilation, code debugging, and integrations. Troubleshoot and reproduce problems, recommend alternate solutions, and independently drive issue resolution with minimal guidance. Serve as a subject matter expert across product features, monitor tenant alerting, participate in rapid response and 24/7 on-call, and feed improvement requests back to engineering, product, sales, and marketing.

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FursaFursa
Reltio
Reltio
6 months ago

Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide expert, customer-facing technical support for complex enterprise issues, including configuration, workflow compilation, code debugging, and integrations. Troubleshoot and reproduce problems, recommend alternate solutions, and independently drive issue resolution with minimal guidance. Serve as a subject matter expert across product features, monitor tenant alerting, participate in rapid response and 24/7 on-call, and feed improvement requests back to engineering, product, sales, and marketing.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle complex customer technical problems including technical configuration, workflow compilation, lambda code debugging, and integrations.
  • •Resolve technical issue categories (questions, tasks, and problems) through research, reproduction, and troubleshooting to meet organizational goals.
  • •Provide alternate solutions and use independent judgment to develop methods and evaluation criteria that lead to prompt issue resolution.
  • •Monitor tenant-level alerting tools, participate in rapid response teams, and serve as the face of the customer in communications and feedback.
  • •Share best practices and technical documentation, support 24/7 on-call rotation, and provide product/service enhancement input to engineering, product management, sales, and marketing.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually

Key Requirements

  • •Bachelor’s degree in Computer Science or equivalent field of study.
  • •3+ years of experience with on-premise or cloud data unification solutions.
  • •3+ years of experience supporting enterprise SaaS products in a customer-facing role.
  • •3+ years of experience with Public Clouds (AWS/GCP/Azure) and their services.
  • •Experience with REST APIs, integration tools, and hands-on programming (Python, Java), including debugging and development (e.g., Postman; web UI with JavaScript frameworks).
Experience:Data unificationSaaSEnterprise softwarePublic cloudData management
Education:Bachelor's in Computer Science
Skills:Independent judgmentProblem-solvingTechnical troubleshootingCommunicationKnowledge sharing
Tech Stack:AWSGCPAzureREST APIsJSONLambda codePythonJavaPostmanJavaScriptNoSQLCassandraElastic SearchDynamoDBDistributed indexesDistributed file systemsWeb UI

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn