Senior Specialist - Experience Center (SA)

Red Sea Global
Saudi Arabia
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","User training","CRM adoption monitoring","Data governance","Integration coordination"]

Own and continuously improve the Residential Development CRM ecosystem built on Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud). Configure and maintain CRM workflows, permissions, dashboards, reports, and governance processes, while ensuring data quality through validation and de-duplication. Support Service Cloud case management and Marketing Cloud campaign execution, deliver user training, monitor adoption, and collaborate on integrations and Salesforce AI (Agentforce, Einstein) rollout.

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FursaFursa
Red Sea Global
Red Sea Global
3 days ago

Senior Specialist - Experience Center (SA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own and continuously improve the Residential Development CRM ecosystem built on Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud). Configure and maintain CRM workflows, permissions, dashboards, reports, and governance processes, while ensuring data quality through validation and de-duplication. Support Service Cloud case management and Marketing Cloud campaign execution, deliver user training, monitor adoption, and collaborate on integrations and Salesforce AI (Agentforce, Einstein) rollout.
Location: Saudi Arabia
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support the Residential CRM roadmap and contribute to ongoing Salesforce enhancements.
  • •Configure and maintain Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud), including workflows, validation rules, dashboards, reports, and user permissions.
  • •Maintain CRM governance processes, including change requests, release documentation, and system configuration records.
  • •Deliver end-user training and day-to-day CRM support; support Service Cloud case management (queues, routing, entitlements/SLAs, knowledge articles).
  • •Monitor data quality and CRM adoption, produce operational reporting, support integrations, and assist with Salesforce AI capabilities rollout (Agentforce, Einstein, prompt templates).

Key Requirements

  • •3+ years hands-on Salesforce administration and CRM support across Sales Cloud, Service Cloud, and Marketing Cloud.
  • •Experience supporting enterprise Salesforce implementations.
  • •Salesforce Administrator certification required; Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Email Specialist, or Agentforce Specialist preferred.
  • •Demonstrated experience delivering end-to-end lead-to-customer-service processes with sales, marketing, and customer service stakeholders.
  • •Experience in real estate, hospitality, or luxury customer environments preferred.
Skills:Stakeholder managementUser trainingCRM adoption monitoringData governanceIntegration coordination
Certifications:Salesforce AdministratorAdvanced AdministratorSales Cloud ConsultantService Cloud ConsultantMarketing Cloud Email SpecialistAgentforce Specialist
Tech Stack:SalesforceSales CloudService CloudMarketing CloudData CloudAgentforceEinsteinOmni-ChannelWorkflowsDashboardsReportsValidation rulesEntitlementsSLAsPrompt templates

Company Brief

Red Sea Global
Red Sea Global (RSG) is a Saudi Arabian developer of large-scale regenerative tourism destinations, including The Red Sea and Amaala, focused on luxury sustainable resort development and infrastructure as part of Saudi Vision 2030.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Headquarters: Riyadh, Saudi Arabia
Founded: 2017
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