Account Manager - CPG Care - Global Business Solutions

TikTok
Chicago
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical skills","Problem-solving","Relationship management","Prioritization"]

Own a portfolio of SMB clients, serving as their primary point of contact and driving 100% quarterly engagement. Build long-term relationships by understanding client goals and educating them on TikTok trends and strategies. Analyze TAM and account performance to reduce churn, forecast opportunities, and deliver KPI-driven insights. Identify upsell and cross-sell opportunities, coordinate across teams, and advocate for client needs by troubleshooting issues with technical partners.

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FursaFursa
TikTok
TikTok
4 hours ago

Account Manager - CPG Care - Global Business Solutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of SMB clients, serving as their primary point of contact and driving 100% quarterly engagement. Build long-term relationships by understanding client goals and educating them on TikTok trends and strategies. Analyze TAM and account performance to reduce churn, forecast opportunities, and deliver KPI-driven insights. Identify upsell and cross-sell opportunities, coordinate across teams, and advocate for client needs by troubleshooting issues with technical partners.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of SMB clients as the primary point of contact and ensure 100% quarterly engagement.
  • •Build long-term client relationships by understanding goals, challenges, and stakeholders; educate clients on TikTok trends and strategies.
  • •Analyze TAM and TikTok performance to retain clients, reduce churn, and increase platform dependency.
  • •Forecast and size opportunities; track KPIs and deliver actionable insights to optimize campaign performance.
  • •Advocate for client needs, resolve issues, and collaborate with technical teams to troubleshoot support challenges.

Key Requirements

  • •Experience in a digital advertising or ecommerce sales position.
  • •Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
  • •Familiarity with trends and brands within the advertising industry.
  • •Exceptional communication skills to articulate complex solutions and drive client engagement.
  • •Data-driven mindset to analyze account performance, track KPIs, and recommend actions.
Experience:Digital advertisingE-commerceAdvertising
Skills:CommunicationAnalytical skillsProblem-solvingRelationship managementPrioritization

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn