Bitpanda

1 week ago

Phone Support Agent – Onsite Hiring Day | 24 July 2026

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide world-class phone support to Bitpanda users, with occasional assistance via tickets or live chat. Collaborate daily with your manager and work toward team and company targets, while translating user feedback into product and feature insights. Help streamline and improve support processes and partner cross-departmentally to raise customer satisfaction and support Bitpanda’s Net Promoter Score (NPS).

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide world-class user support primarily through phone, and occasionally via tickets or live chat.
•Align daily with your manager and collaborate to meet team and company targets.
•Use user feedback to identify product or feature requests and share insights with internal teams.
•Spot opportunities to streamline and improve support processes.
•Partner with other departments to elevate customer satisfaction and help boost Net Promoter Score (NPS).

Pay and Benefits

Perks:Remote WorkEquityHealth InsurancePaid LeaveLearning BudgetHome OfficeParental LeaveOn-site DiningDiscountsRecognitionMerchandise

Key Requirements

•Experience in phone-based customer support (a plus).
•Fluent in German (C2) and comfortable in English (B2+).
•Communicate clearly and professionally.
•Thrive in a fast-moving environment and be open to shift work, including evenings/weekends.
•Experience with tools like Zendesk (a plus, not a must).

Experience:FintechCryptoFinancial markets

Skills:CommunicationCustomer serviceCollaborationAdaptabilityProcess improvement

Languages:GermanEnglish

Tech Stack:Zendesk

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn

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Bitpanda

1 week ago

Phone Support Agent – Onsite Hiring Day | 24 July 2026

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide world-class user support primarily through phone, and occasionally via tickets or live chat.
•Align daily with your manager and collaborate to meet team and company targets.
•Use user feedback to identify product or feature requests and share insights with internal teams.
•Spot opportunities to streamline and improve support processes.
•Partner with other departments to elevate customer satisfaction and help boost Net Promoter Score (NPS).

Pay and Benefits

Perks:Remote WorkEquityHealth InsurancePaid LeaveLearning BudgetHome OfficeParental LeaveOn-site DiningDiscountsRecognitionMerchandise

Key Requirements

•Experience in phone-based customer support (a plus).
•Fluent in German (C2) and comfortable in English (B2+).
•Communicate clearly and professionally.
•Thrive in a fast-moving environment and be open to shift work, including evenings/weekends.
•Experience with tools like Zendesk (a plus, not a must).

Experience:FintechCryptoFinancial markets

Skills:CommunicationCustomer serviceCollaborationAdaptabilityProcess improvement

Languages:GermanEnglish

Tech Stack:Zendesk

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn