Thumbtack

11 months ago

Sales Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive sales and pro/customer success operations by owning and improving success programs, incubating new ideas, and enabling process improvements across the mid-funnel. Lead cross-functional, data-informed initiatives by partnering with data science, finance, legal, and Success leadership to ensure ROI and measurable impact. Prioritize initiatives with the highest value, collaborate across Product/Marketing/GTM, and help build the Success operations playbook.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Own and improve customer and pro success programs to drive revenue and growth across the mid-funnel.
•Lead cross-functional initiatives by partnering with data science, finance, legal, and Success leadership to ensure success and ROI.
•Identify, prioritize, and adapt initiatives based on shifting priorities to maximize business impact.
•Collaborate with teams across Product, Sales, Marketing, and Operations to enhance pro and customer experiences and unlock growth.
•Contribute to building and refining the Success operations playbook.

Key Requirements

•Bachelor's degree, preferably in accounting, finance, or a business-related field.
•2-4 years of experience in Customer Success Operations, Business Analysis, or a related field supporting Success teams.
•Experience instituting and improving success processes with lasting, measurable impact.
•Strong end-to-end analysis skills, including business case development and financial modeling.
•Experience implementing and managing a sales tool stack (e.g., CRM, ABM, contact scoring, lead gen, email outreach, sales engagement).

Experience:2-4 yearsCustomer success operationsBusiness analysisHigh-growth technologyTop-tier consulting

Education:Bachelor's

Skills:Problem-solvingHandling ambiguityCross-functional collaborationEmpathyCuriosity

Tech Stack:CRMABMContact ScoringLead GenEmail outreachSales engagement

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

11 months ago

Sales Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Own and improve customer and pro success programs to drive revenue and growth across the mid-funnel.
•Lead cross-functional initiatives by partnering with data science, finance, legal, and Success leadership to ensure success and ROI.
•Identify, prioritize, and adapt initiatives based on shifting priorities to maximize business impact.
•Collaborate with teams across Product, Sales, Marketing, and Operations to enhance pro and customer experiences and unlock growth.
•Contribute to building and refining the Success operations playbook.

Key Requirements

•Bachelor's degree, preferably in accounting, finance, or a business-related field.
•2-4 years of experience in Customer Success Operations, Business Analysis, or a related field supporting Success teams.
•Experience instituting and improving success processes with lasting, measurable impact.
•Strong end-to-end analysis skills, including business case development and financial modeling.
•Experience implementing and managing a sales tool stack (e.g., CRM, ABM, contact scoring, lead gen, email outreach, sales engagement).

Experience:2-4 yearsCustomer success operationsBusiness analysisHigh-growth technologyTop-tier consulting

Education:Bachelor's

Skills:Problem-solvingHandling ambiguityCross-functional collaborationEmpathyCuriosity

Tech Stack:CRMABMContact ScoringLead GenEmail outreachSales engagement

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn