Senior Software Engineer

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Software EngineeringExperience: 5+ yearsSkills: ["Ruby","JavaScript","Python","AWS","Distributed systems","Frontend","Backend","Infrastructure","SaaS"]

Senior Software Engineer at Intercom responsible for solving customer problems through a smart, efficient use of technology. You will build both back-end and front-end systems within multidisciplinary teams, contribute to technical architecture, work with AWS-based infrastructure, and mentor engineers while scaling products used by millions of users.

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Intercom
Intercom
3 years ago

Senior Software Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Senior Software Engineer at Intercom responsible for solving customer problems through a smart, efficient use of technology. You will build both back-end and front-end systems within multidisciplinary teams, contribute to technical architecture, work with AWS-based infrastructure, and mentor engineers while scaling products used by millions of users.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
  • •Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure
  • •Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
  • •Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
  • •Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPensionEquityCycle-to-workMeal Allowance

Key Requirements

  • •5+ years of industry experience in a software engineering role, preferably building a SaaS product
  • •Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript)
  • •Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers
  • •Experience with Distributed systems
  • •Experience mentoring engineers and interviewing candidates to grow a team
Experience:5+ yearsSaaSAICloud
Skills:RubyJavaScriptPythonAWSDistributed systemsFrontendBackendInfrastructureSaaS
Languages:English
Tech Stack:RubyAWSJavaScriptPythonSaaSDistributed SystemsFrontendBackendInfrastructure

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn