Customer Sales & Service Rep II

SiteOne Landscape Supply
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Customer service","Relationship building","Decision-making","Problem solving","Adaptability"]

Deliver exceptional customer service to SiteOne customers by answering questions in person, by phone, and through online ordering. Build and manage customer relationships while resolving more complex product and issue questions using deeper product knowledge. Prepare inventory orders for customer pickup or delivery, support merchandising and inventory/store tasks in a safe environment, and partner with branch leadership on new technologies and ways of working to improve business performance.

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SiteOne Landscape Supply
SiteOne Landscape Supply
4 months ago

Customer Sales & Service Rep II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Closed

Job Summary

Deliver exceptional customer service to SiteOne customers by answering questions in person, by phone, and through online ordering. Build and manage customer relationships while resolving more complex product and issue questions using deeper product knowledge. Prepare inventory orders for customer pickup or delivery, support merchandising and inventory/store tasks in a safe environment, and partner with branch leadership on new technologies and ways of working to improve business performance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Demonstrate exceptional customer service to all SiteOne customers.
  • •Assist customers with questions and needs in person, by phone, or through online ordering; resolve more complex issues using deeper product/customer knowledge.
  • •Cultivate and manage strong customer relationships and proactively identify opportunities to grow sales.
  • •Pull and prepare inventory orders for customer pickup or delivery.
  • •Support merchandising and inventory/store tasks while maintaining a safe working environment, and may help onboard or train associates.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceProduct Discounts

Key Requirements

  • •Demonstrated ability to provide excellent customer service in a retail or wholesale setting (minimum 1 year).
  • •3+ years of green industry experience or knowledge of landscape, nursery, or irrigation products, with plant knowledge strongly preferred.
  • •Bilingual communication (English/Spanish) is preferred.
  • •Ability to think quickly and make sound decisions while handling customer needs and questions.
  • •Inventory management experience helpful; must be able to lift at least 50 pounds.
Experience:1+ yearsGreen industryRetailWholesale
Skills:Customer serviceRelationship buildingDecision-makingProblem solvingAdaptability
Languages:EnglishSpanish

Company Brief

SiteOne Landscape Supply
Specialty wholesale distributor of landscape, irrigation, hardscape, and outdoor living products for professional contractors. Serves green industry customers through a large branch network across the United States and Canada.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Roswell, United States
Founded: 2014
WebsiteLinkedIn