Payroll Support Lead, Continental Europe: France, Germany, Italy, Spain

Multiplier
France, Germany, Italy, Spain
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Written communication","Verbal communication","Detail-oriented","Dependability","Customer-friendly"]

Own the most complex payroll support cases across France, Germany, Italy, and Spain as the senior subject-matter expert. Serve as the escalation point, resolve gross-to-net and off-cycle scenarios, and apply local payroll regulations with accuracy under time pressure. Set the quality bar by reviewing and coaching responses, maintain market-specific knowledge for self-serve, and collaborate with Payroll Operations, Product, and in-country partners to drive continuous improvement.

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FursaFursa
Multiplier
Multiplier
1 month ago

Payroll Support Lead, Continental Europe: France, Germany, Italy, Spain

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the most complex payroll support cases across France, Germany, Italy, and Spain as the senior subject-matter expert. Serve as the escalation point, resolve gross-to-net and off-cycle scenarios, and apply local payroll regulations with accuracy under time pressure. Set the quality bar by reviewing and coaching responses, maintain market-specific knowledge for self-serve, and collaborate with Payroll Operations, Product, and in-country partners to drive continuous improvement.
Location: France, Germany, Italy, Spain
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own payroll support for France, Germany, Italy, and Spain as the senior point of contact and subject-matter expert.
  • •Resolve complex, country-specific cases including gross-to-net, social contributions, corrections, and off-cycle scenarios.
  • •Act as the escalation point, drive issues to resolution within SLA, and use the P1–P4 severity model to prioritize and route work.
  • •Review and coach on response quality to ensure answers are accurate, clear, and empathetic.
  • •Manage cases in Salesforce and Zendesk, keep the knowledge base current with market-specific content, and feed regulatory/process changes back to the right teams.

Key Requirements

  • •5-7+ years in payroll support, payroll processing, or payroll operations with hands-on experience in at least two of France, Germany, Italy, and Spain.
  • •Strong, practical knowledge of local payroll rules for complex cases (e.g., French DSN/URSSAF, German Lohnsteuer/Sozialversicherung, Italian INPS/TFR, Spanish Seguridad Social/IRPF).
  • •Proven track record resolving difficult payroll queries accurately under time pressure.
  • •Experience as a senior team member or lead, comfortable being the escalation point and coaching others.
  • •Hands-on experience with Salesforce and a support platform such as Zendesk.
Experience:5+ yearsPayroll supportPayroll processingPayroll operations
Skills:Written communicationVerbal communicationDetail-orientedDependabilityCustomer-friendly
Languages:FrenchGermanItalianSpanish
Tech Stack:SalesforceZendesk

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor