KYC Representative

Payoneer
Shanghai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer-centric mindset","Communication","Adaptability","Problem-solving","Accountability"]

Verify customer documents during onboarding to ensure authenticity and KYC compliance. Serve as the main point of contact for business escalations, providing progress updates and resolving cases accurately and quickly. Monitor daily work for potential issues or opportunities and escalate to your manager. Maintain strict adherence to local and global KYC standards, oversee relevant SLAs, and support additional assigned projects in a fast-paced operations environment.

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FursaFursa
Payoneer
Payoneer
19 hours ago

KYC Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Verify customer documents during onboarding to ensure authenticity and KYC compliance. Serve as the main point of contact for business escalations, providing progress updates and resolving cases accurately and quickly. Monitor daily work for potential issues or opportunities and escalate to your manager. Maintain strict adherence to local and global KYC standards, oversee relevant SLAs, and support additional assigned projects in a fast-paced operations environment.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Verify customer documents during onboarding for authenticity and compliance.
  • •Act as the point of contact for business escalations, providing insights/progress updates and resolving cases accurately and quickly.
  • •Identify potential issues or opportunities from daily work and escalate to your manager for follow-up.
  • •Oversee SLAs to ensure alignment with team and business goals.
  • •Maintain strict adherence to local and global KYC standards and procedures, and assist with additional projects/tasks as assigned.

Key Requirements

  • •For external candidates: college degree or above.
  • •Good oral and written communication in both Mandarin and English.
  • •Quick learner with strong adaptability and accountability in a fast-paced environment.
  • •Detail-oriented, proactive problem-solving, and ability to work under pressure with time constraints.
  • •KYC knowledge is a plus; global work experience and payments industry background are strong assets.
Experience:2+ yearsPayments industryKYC
Education:High School
Skills:Customer-centric mindsetCommunicationAdaptabilityProblem-solvingAccountability
Languages:MandarinEnglish

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn