Enterprise Customer Success Manager - m/f/d

Langdock
Berlin
Workplace: OnsiteFull timeEUR 80,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Strategic sparring","Relationship building","Data-driven decision making","Account ownership","Workplace empathy"]

Guide enterprise customers through AI adoption and transformation as part of Customer Success, partnering closely with Solutions Engineering. Own a portfolio of accounts across adoption, retention, and expansion, run data-grounded strategic reviews (e.g., QBRs), and host workshops that turn into new use cases and active users. Translate customer needs across Product, Sales, and Solutions Engineering, and build AI agents/workflows to systematically automate your own book of business.

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Langdock
Langdock
3 months ago

Enterprise Customer Success Manager - m/f/d

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Last checked: 7 hours agoStatus: Live

Job Summary

Guide enterprise customers through AI adoption and transformation as part of Customer Success, partnering closely with Solutions Engineering. Own a portfolio of accounts across adoption, retention, and expansion, run data-grounded strategic reviews (e.g., QBRs), and host workshops that turn into new use cases and active users. Translate customer needs across Product, Sales, and Solutions Engineering, and build AI agents/workflows to systematically automate your own book of business.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of enterprise accounts and be accountable for adoption, retention, and expansion across users, use cases, and deployment scope.
  • •Drive measurable AI transformation from first use case to company-wide rollout.
  • •Host workshops that inspire and translate directly into new use cases, active users, and momentum.
  • •Navigate complex enterprise stakeholder landscapes by finding champions, managing blockers, and building multi-threaded relationships.
  • •Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into internal action.

Pay and Benefits

Salary: EUR 80,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •5+ years of experience in a customer-facing role with enterprise customers, driving adoption in complex organizations.
  • •Hands-on experience creating agents and automating workflows using AI to do work that would normally require more people.
  • •Commercial strength to lead renewal and expansion conversations across multi-stakeholder environments up to C-level.
  • •Strategic, data-driven approach using CRM data, usage signals, and health scores to turn numbers into decisions.
  • •Fluent in German (C1+) and English.
Experience:5+ yearsAIEnterpriseConsultative post-sales
Skills:Strategic sparringRelationship buildingData-driven decision makingAccount ownershipWorkplace empathy
Languages:GermanEnglish
Tech Stack:AI agentsAutomated workflowsCRM dataHealth scores

Company Brief

Langdock
Langdock provides localization and i18n tooling that integrates with design and development workflows, enabling teams to manage translations, sync content from design files and code repositories, and streamline multilingual product launches.
Industry: Developer Tools
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