Client Care Coordinator - Hawthorn East (Hawthorn, Australia)

Sonova
Australia
Workplace: OnsitePart timeFunction: Executive & General ManagementSkills: ["Communication","Teamwork","Patience","Problem-solving","Customer service"]

Client Care Coordinator in a multi-site hearing care clinic. Coordinates day-to-day clinic activities, manages audiologist appointment schedules, delivers exceptional client service, assists with clinic operations, handles inquiries and billing, and provides basic troubleshooting for hearing devices. Based in Hawthorn East with occasional clinic coverage at Wheelers Hill; permanent part-time role, Tue–Fri 9:00–5:00.

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FursaFursa
Sonova
Sonova
3 months ago

Client Care Coordinator - Hawthorn East (Hawthorn, Australia)

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Last checked: 4 hours agoStatus: Live

Job Summary

Client Care Coordinator in a multi-site hearing care clinic. Coordinates day-to-day clinic activities, manages audiologist appointment schedules, delivers exceptional client service, assists with clinic operations, handles inquiries and billing, and provides basic troubleshooting for hearing devices. Based in Hawthorn East with occasional clinic coverage at Wheelers Hill; permanent part-time role, Tue–Fri 9:00–5:00.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Executive & General Management

Key Responsibilities

  • •Manage the appointment schedule for audiologists, including setting and rescheduling appointments for clients.
  • •Ensure an exceptional level of client service.
  • •Support and increase the efficiency of clinic operations.
  • •Answer clinic phone calls and emails.
  • •Billing of appointments.

Pay and Benefits

Perks:Parental LeaveSalary PackagingBirthday LeaveEmployee DiscountsLinkedin LearningWellness StipendEapTraining

Key Requirements

  • •Solid experience in client care and administration, ideally in a multi-site environment.
  • •Demonstrated experience working within a team environment and strong team building skills.
  • •A desire for continuous improvement.
  • •A passion for delivering an amazing client experience.
  • •Excellent verbal and written communication skills and lots of patience.
Skills:CommunicationTeamworkPatienceProblem-solvingCustomer service
Languages:English

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website