Customer Service Representative

Provide exceptional counter and phone service to walk-in and calling customers, handling inquiries and complaints via phone, email, and in person. Share product information, resolve issues, maintain accurate customer records, and process transactions in the ERP system. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and sales growth. Use bilingual skills (English/Spanish) to enhance customer experience in a fast-paced on-site branch environment.