Customer Service Representative

SRS Distribution
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Communication","Problem-solving","Time management","Team collaboration"]

Provide exceptional counter and phone service to walk-in and calling customers, handling inquiries and complaints via phone, email, and in person. Share product information, resolve issues, maintain accurate customer records, and process transactions in the ERP system. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and sales growth. Use bilingual skills (English/Spanish) to enhance customer experience in a fast-paced on-site branch environment.

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SRS Distribution
SRS Distribution
1 month ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Provide exceptional counter and phone service to walk-in and calling customers, handling inquiries and complaints via phone, email, and in person. Share product information, resolve issues, maintain accurate customer records, and process transactions in the ERP system. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and sales growth. Use bilingual skills (English/Spanish) to enhance customer experience in a fast-paced on-site branch environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person service.
  • •Provide product information, resolve issues efficiently, and maintain accurate customer records.
  • •Support walk-in customers with counter sales service and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
  • •Process phone inquiries professionally and manage ERP transactions while identifying new opportunities to drive sales growth.
  • •Uphold company values and ensure compliance, using bilingual skills to expand customer reach.

Pay and Benefits

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionLife Insurance

Key Requirements

  • •Proven customer service and phone handling experience with active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills and a team-oriented, safety-conscious mindset.
  • •Demonstrated ability to support sales and identify new opportunities.
  • •Valid driver’s license, reliable transportation, and ability to pass background checks and drug screening.
Experience:1-2 yearsB2BBuilding materials distribution
Education:High School in communications or business management
Skills:Customer focusCommunicationProblem-solvingTime managementTeam collaboration
Licenses:Driver’s license
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn