Philips

4 days ago

Remote Service Engineer, Patient Monitoring

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Handle customer technical requests for Patient Monitoring products through phone and remote service channels. Receive and register incidents, perform remote diagnostics and troubleshooting, and provide solutions or action plans to enable remote resolution or first-visit resolution. Create service work orders, communicate service status, and manage safety and non-safety complaints and escalations in line with regulatory guidelines while collaborating with the broader organization to exceed service targets.

Location: Seoul

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Graduate level

Key Responsibilities

•Receive, register, and provide technical service for customer requests/problems through multiple contact channels, following regulatory guidelines.
•Provide remote diagnostics and troubleshooting using service technical information and knowledge, creating service work orders as needed.
•Prioritize remote resolution; when remote resolution is not possible, define a clear action plan (including parts if required) and diagnosis before dispatch.
•Communicate service status updates to customers throughout the resolution process.
•Handle customer complaints (safety and non-safety) and manage escalations to ensure accurate and timely analysis and action.

Key Requirements

•Bachelor's degree or higher in Electrical Engineering, Electronic Engineering, Medical Engineering, or a related field.
•Open to fresh graduates; candidates with up to 3 years of relevant experience are preferred.
•Fluent in Korean and able to communicate in English at a business level.
•Experience/competence in IT/network diagnosis, system connectivity, and remote service is preferred.
•Customer-facing mindset with strong communication skills; prior experience in engineering/medical/science environments is preferred.

Experience:Medical devicesHealthcareHealth technology

Education:Bachelor's in Electrical Engineering, Electronic Engineering, Medical Engineering (or related)

Skills:Customer-focused mindsetCommunication skillsProblem-solvingTechnical troubleshooting

Certifications:Network engineer certification

Languages:KoreanEnglish

Tech Stack:Microsoft WindowsMicrosoft Office

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

4 days ago

Remote Service Engineer, Patient Monitoring

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Graduate level

Key Responsibilities

•Receive, register, and provide technical service for customer requests/problems through multiple contact channels, following regulatory guidelines.
•Provide remote diagnostics and troubleshooting using service technical information and knowledge, creating service work orders as needed.
•Prioritize remote resolution; when remote resolution is not possible, define a clear action plan (including parts if required) and diagnosis before dispatch.
•Communicate service status updates to customers throughout the resolution process.
•Handle customer complaints (safety and non-safety) and manage escalations to ensure accurate and timely analysis and action.

Key Requirements

•Bachelor's degree or higher in Electrical Engineering, Electronic Engineering, Medical Engineering, or a related field.
•Open to fresh graduates; candidates with up to 3 years of relevant experience are preferred.
•Fluent in Korean and able to communicate in English at a business level.
•Experience/competence in IT/network diagnosis, system connectivity, and remote service is preferred.
•Customer-facing mindset with strong communication skills; prior experience in engineering/medical/science environments is preferred.

Experience:Medical devicesHealthcareHealth technology

Education:Bachelor's in Electrical Engineering, Electronic Engineering, Medical Engineering (or related)

Skills:Customer-focused mindsetCommunication skillsProblem-solvingTechnical troubleshooting

Certifications:Network engineer certification

Languages:KoreanEnglish

Tech Stack:Microsoft WindowsMicrosoft Office

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn