Staff AI Product Manager

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Communication","Leadership","Problem-solving","Stakeholder management","Cross-functional collaboration"]

Senior AI Product Manager leading and shaping the vision, strategy, and roadmap for core AI systems powering Intercom’s Fin and AI features. You’ll work at the intersection of advanced AI research and product development, collaborating with ML scientists, engineers, designers, and stakeholders to ship high-impact, safe, customer-focused AI experiences in a fast-moving environment.

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FursaFursa
Intercom
Intercom
9 months ago

Staff AI Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Senior AI Product Manager leading and shaping the vision, strategy, and roadmap for core AI systems powering Intercom’s Fin and AI features. You’ll work at the intersection of advanced AI research and product development, collaborating with ML scientists, engineers, designers, and stakeholders to ship high-impact, safe, customer-focused AI experiences in a fast-moving environment.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Lead a major part of Intercom’s AI product surface, owning an important area of the AI platform or AI agent and being accountable for its vision, strategy, and impact.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityRemote Work

Key Requirements

  • •Experience building or working deeply with AI/ML products, ideally including generative AI, with ability to discuss model behavior, evaluation, prompts, architectures and trade-offs with technical partners.
Experience:AISaaSCustomer service
Skills:CommunicationLeadershipProblem-solvingStakeholder managementCross-functional collaboration
Languages:English
Tech Stack:AIGenerative AIMLPromptsAPIs

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn