Associate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services

Mastercard
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Presentation","Analytical thinking","Problem-solving","Leadership"]

A顾 Associate Managing Consultant in Advisors Client Services helps clients adopt Mastercard’s SaaS/data products, delivers coaching, platform demonstrations, and oversees delivery projects to drive measurable value and client success across regions.

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Mastercard
Mastercard
3 months ago

Associate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

A顾 Associate Managing Consultant in Advisors Client Services helps clients adopt Mastercard’s SaaS/data products, delivers coaching, platform demonstrations, and oversees delivery projects to drive measurable value and client success across regions.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as a coach for customers, helping them implement Mastercard products and solutions to add value to their business, derive insights, and support strategic goals.
  • •Conduct platform demonstrations, training, and host webinars.
  • •Lead delivery projects to ensure contractual objectives and on-time delivery are met.
  • •Research and deliver solutions for complex problems and respond to inquiries.
  • •Identify areas for improvement, track project updates, and identify clients at risk of churning.

Key Requirements

  • •Experience delivering SaaS solutions or data products.
  • •Proven experience in Customer Delivery or Consulting with strong customer engagement.
  • •Strong analytical and quantitative problem-solving skills.
  • •Excellent written, verbal, and presentation skills.
  • •Bachelor’s degree or equivalent qualification; English required; other languages advantageous.
Experience:SaaSData productsCustomer deliveryConsulting
Education:Bachelor's
Skills:CommunicationPresentationAnalytical thinkingProblem-solvingLeadership
Languages:English
Tech Stack:PowerPointWordExcelSaaSData products

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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