Frontline Officer - IWPB (Port said / Mansoura Branch) (Port Said, Port Said, EG, 42511)

HSBC
Egypt
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Relationship skills","Customer-driven","Quality focus","Analytical thinking","Customer needs identification"]

Act as the first face-to-face point of contact in the branch as either a Sales and Service Officer or Teller Officer, delivering personalized counter service and sales for IWPB, Premier and corporate customers. Support client needs by promoting relevant banking solutions, referring appropriately, updating customer profiles, and working with the sales floor to achieve performance targets. Carry out required declarations, comply with KYC and anti-money-laundering obligations, and help maintain audit-ready processes.

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FursaFursa
HSBC
HSBC
2 days ago

Frontline Officer - IWPB (Port said / Mansoura Branch) (Port Said, Port Said, EG, 42511)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Act as the first face-to-face point of contact in the branch as either a Sales and Service Officer or Teller Officer, delivering personalized counter service and sales for IWPB, Premier and corporate customers. Support client needs by promoting relevant banking solutions, referring appropriately, updating customer profiles, and working with the sales floor to achieve performance targets. Carry out required declarations, comply with KYC and anti-money-laundering obligations, and help maintain audit-ready processes.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide personalized, friendly, efficient counter service and sales for all customer segments, including IWPB and Premier/corporate.
  • •Proactively encourage new and existing customers to use alternative delivery channels for routine queries and transactions.
  • •Make effective customer contact to identify and address needs by promoting relevant banking solutions and referring as appropriate.
  • •Update customer profile screens with details of customer contact.
  • •Complete required declarations forms, comply with policy/regulations (KYC and anti-money laundering), and follow procedures to support audit outcomes.

Key Requirements

  • •University graduate.
  • •Proven ability in customer relationship management.
  • •Ability to analyze financial priorities and influence customers to take appropriate action.
  • •Understanding of HSBC’s credit policy and lending guidelines.
  • •Knowledge of financial planning and the needs of the mass affluent/premier segments, including referral processes.
Education:Bachelor's
Skills:Relationship skillsCustomer-drivenQuality focusAnalytical thinkingCustomer needs identification

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn