Qureos

6 days ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-level remote technical support to employees and customers by troubleshooting hardware, software, operating system, and network issues. Install and maintain desktops, laptops, printers, and peripherals; assist users with Microsoft Windows, Microsoft 365, and cloud applications. Create and manage support tickets with thorough documentation, configure user accounts and access, perform updates and security patches, and escalate complex issues to senior IT staff.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide first-level technical support via phone, email, live chat, and remote desktop.
•Troubleshoot and resolve hardware, software, operating system, and network issues.
•Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
•Assist users with Microsoft Windows, Microsoft 365, and cloud-based applications.
•Create, track, and resolve support tickets while documenting troubleshooting steps; escalate complex issues as needed.

Pay and Benefits

Salary: USD 30 - 45 hourly

Perks:Remote WorkFlexible HoursPaid TrainingHealth InsuranceDentalVisionPaid LeaveRetirement Savings

Key Requirements

•High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
•1–2 years of IT support, help desk, or technical support experience preferred.
•Experience with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools.
•Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
•Strong communication, problem-solving, analytical, and organizational/time-management skills with the ability to work independently remotely.

Experience:1-2 years

Education:Bachelor's in Information Technology, Computer Science, or a related field

Skills:CommunicationProblem-solvingAnalytical skillsOrganizational skillsTime-management

Certifications:CompTIA A+CompTIA Network+

Tech Stack:Microsoft WindowsMicrosoft 365Active DirectoryVPNsRemote desktopHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTCP/IPDNSDHCPWi-Fi troubleshootingSupport ticketsJiraZendeskFreshserviceServiceNowMacOSIOSAndroid

Company Brief

Qureos

Website

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Qureos

6 days ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide first-level technical support via phone, email, live chat, and remote desktop.
•Troubleshoot and resolve hardware, software, operating system, and network issues.
•Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
•Assist users with Microsoft Windows, Microsoft 365, and cloud-based applications.
•Create, track, and resolve support tickets while documenting troubleshooting steps; escalate complex issues as needed.

Pay and Benefits

Salary: USD 30 - 45 hourly

Perks:Remote WorkFlexible HoursPaid TrainingHealth InsuranceDentalVisionPaid LeaveRetirement Savings

Key Requirements

•High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
•1–2 years of IT support, help desk, or technical support experience preferred.
•Experience with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools.
•Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
•Strong communication, problem-solving, analytical, and organizational/time-management skills with the ability to work independently remotely.

Experience:1-2 years

Education:Bachelor's in Information Technology, Computer Science, or a related field

Skills:CommunicationProblem-solvingAnalytical skillsOrganizational skillsTime-management

Certifications:CompTIA A+CompTIA Network+

Company Brief

Qureos

Website