Customer Support Specialist

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Interpersonal skills","Customer-focused","Patience","Professionalism","Work under pressure","Multi-tasking"]

Respond to customer inquiries via phone, email, and chat, providing accurate information about products, services, and company policies. Handle complaints professionally, resolve issues efficiently, and follow up to ensure concerns are addressed. Process customer requests including orders and returns, maintain detailed records, and escalate complex problems to the right department while collaborating with internal teams to deliver a smooth customer experience.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Respond to customer inquiries via phone, email, and chat, providing accurate information about products, services, and company policies. Handle complaints professionally, resolve issues efficiently, and follow up to ensure concerns are addressed. Process customer requests including orders and returns, maintain detailed records, and escalate complex problems to the right department while collaborating with internal teams to deliver a smooth customer experience.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat.
  • •Provide accurate information about products, services, and company policies.
  • •Handle customer complaints and resolve issues professionally and efficiently.
  • •Process customer requests, including orders, returns, and other transactions.
  • •Maintain accurate records of customer interactions and escalate complex issues when needed.

Key Requirements

  • •Previous experience in customer service, customer support, or a similar role is preferred.
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving and interpersonal skills.
  • •Customer-focused, patient, and professional attitude.
  • •Ability to work under pressure and manage multiple tasks, using good computer skills and CRM/customer service systems.
Skills:CommunicationProblem-solvingInterpersonal skillsCustomer-focusedPatienceProfessionalismWork under pressureMulti-tasking
Languages:EnglishArabic
Tech Stack:CRMCustomer service systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor