Real Time Analyst (Lisbon, Lisbon, PT, 1000-236)
Portugal
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Attention to detail","Ability to work under pressure","Organizational prioritization","Proactive problem-solving","Communication"]Join the Workforce Management team as a Junior Real Time Analyst, monitoring contact center operations in real time and supporting operational decision-making. You’ll track and analyze KPIs such as service level, speed of answer, occupancy, schedule adherence, shrinkage, and abandonment rate; identify staffing deviations; and help protect service levels through intraday schedule management. With training, contribute to rosters, shift schedules, and break patterns, and deliver performance reports and operational dashboards.
