Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Self-motivation","Organization","Customer service"]

Serve as a trusted counter and phone sales advisor for plumbing and HVAC contractor customers. Use product expertise to understand needs, recommend solutions, and drive sales through upselling and cross-selling. Locate parts using catalogs and manufacturer databases, process accurate transactions, and manage special orders, back-orders, and delivery timelines. Collaborate with outside sales and support inventory tasks while maintaining a safe, organized counter environment.

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Ferguson
Ferguson
1 day ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted counter and phone sales advisor for plumbing and HVAC contractor customers. Use product expertise to understand needs, recommend solutions, and drive sales through upselling and cross-selling. Locate parts using catalogs and manufacturer databases, process accurate transactions, and manage special orders, back-orders, and delivery timelines. Collaborate with outside sales and support inventory tasks while maintaining a safe, organized counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying plumbing, HVAC, and related product knowledge.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions and manage special orders, back-orders, and delivery timelines to maintain customer satisfaction.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals and influence purchasing decisions.
  • •Strong communication skills for consultative customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs. and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationConsultative sellingSelf-motivationOrganizationCustomer service
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn