Customer Experience Agent — LATAM / Americas (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join Speak’s Global CX team to support Spanish and English-speaking learners in the Americas as a remote contractor. Handle inbound requests, resolve subscriptions and billing issues, escalate bugs, maintain quality scores, and share user insights with product and CX leads for continuous improvement across LATAM and US markets.

Location: Buenos Aires, São Paulo, Mexico City

Workplace: Remote

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Handle inbound support requests in English and other ROW languages via in-app chat, email, and other channels.
•Diagnose and resolve issues related to subscriptions, account access, billing, and app features.
•Escalate technical bugs and complex cases to the related PoCs with clear reproduction steps.
•Maintain consistent quality scores across all user interactions (CSAT, QPI).
•Identify patterns in user feedback and share insights with the CX lead and product team.

Key Requirements

•1+ years of customer support or customer-facing experience.
•Native-level English communication skills (reading, writing, speaking).
•Professional-level Spanish for user communication.
•Familiarity with US user communication norms.
•Available to work Eastern Time hours (9am–6pm ET, Mon–Fri).

Experience:1+ years

Skills:EmpathyCustomer serviceCommunicationProblem-solvingMultitasking

Languages:EnglishSpanish

Tech Stack:IntercomZendesk

Company Brief

Speak

Provides conversational English practice through live tutors and AI-enhanced lessons, offering personalized language coaching via mobile and web to help professionals and learners improve speaking skills and workplace communication.

Industry: EdTech

Website

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Speak

1 month ago

Customer Experience Agent — LATAM / Americas (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Buenos Aires, São Paulo, Mexico City

Workplace: Remote

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Handle inbound support requests in English and other ROW languages via in-app chat, email, and other channels.
•Diagnose and resolve issues related to subscriptions, account access, billing, and app features.
•Escalate technical bugs and complex cases to the related PoCs with clear reproduction steps.
•Maintain consistent quality scores across all user interactions (CSAT, QPI).
•Identify patterns in user feedback and share insights with the CX lead and product team.

Key Requirements

•1+ years of customer support or customer-facing experience.
•Native-level English communication skills (reading, writing, speaking).
•Professional-level Spanish for user communication.
•Familiarity with US user communication norms.
•Available to work Eastern Time hours (9am–6pm ET, Mon–Fri).

Experience:1+ years

Skills:EmpathyCustomer serviceCommunicationProblem-solvingMultitasking

Languages:EnglishSpanish

Tech Stack:IntercomZendesk

Company Brief

Speak

Industry: EdTech

Website