Autodesk

1 month ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide APAC-shift technical support for BIM360/Autodesk Construction Cloud, Revit, and Navisworks, delivering guidance and troubleshooting to help customers adopt industry-leading design tools. Coordinate cross-functional teams to resolve complex issues, manage cases and communications, contribute to product feedback and knowledge base improvements, and empower customers to realize value from their investment while relocating to Bengaluru.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Respond to support requests via multiple channels and adhere to documented processes
•Manage customer and partner expectations by providing timely updates on progress
•Participate in product beta programs & product testing events organized by the product development teams
•Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS)methodology
•Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction, ensure timely communication to customers and appropriate stakeholders

Key Requirements

•Bachelor’s degree in a Design, Engineering, or Infrastructure subject, or equivalent work experience
•Competent knowledge in Revit, Navisworks, Autodesk Construction Cloud / BIM360
•At least 5-7 years of industry working experience
•1+ years of team leadership/team coaching
•3+ years of technology and customer support experience

Experience:5-7 yearsBIMConstructionAECSaaS

Education:Bachelor's

Skills:CommunicationTeamworkProblem-solvingCustomer serviceLeadership

Tech Stack:RevitNavisworksBIM360Autodesk Construction CloudCRM

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Respond to support requests via multiple channels and adhere to documented processes
•Manage customer and partner expectations by providing timely updates on progress
•Participate in product beta programs & product testing events organized by the product development teams
•Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS)methodology
•Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction, ensure timely communication to customers and appropriate stakeholders

Key Requirements

•Bachelor’s degree in a Design, Engineering, or Infrastructure subject, or equivalent work experience
•Competent knowledge in Revit, Navisworks, Autodesk Construction Cloud / BIM360
•At least 5-7 years of industry working experience
•1+ years of team leadership/team coaching
•3+ years of technology and customer support experience

Experience:5-7 yearsBIMConstructionAECSaaS

Education:Bachelor's

Skills:CommunicationTeamworkProblem-solvingCustomer serviceLeadership

Tech Stack:RevitNavisworksBIM360Autodesk Construction CloudCRM

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor