Supervisor-Customer service

Stanley Black & Decker
Thailand
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5-7 yearsEducation: bachelorsSkills: ["Coordination","Problem-solving","Leadership","Work under pressure","Multitasking"]

Supervise customer service operations for overseas customers, ensuring compliant and efficient handling of orders from receipt through confirmation and on-time delivery. Coordinate with production, logistics, purchasing, and accounting to maintain smooth fulfillment. Manage SAP order data and prepare export/shipment documents (invoices, packing lists, export entries, air waybills). Handle inquiries, resolve complaints and claims, control export costs, and report process improvements.

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Stanley Black & Decker
Stanley Black & Decker
1 day ago

Supervisor-Customer service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Supervise customer service operations for overseas customers, ensuring compliant and efficient handling of orders from receipt through confirmation and on-time delivery. Coordinate with production, logistics, purchasing, and accounting to maintain smooth fulfillment. Manage SAP order data and prepare export/shipment documents (invoices, packing lists, export entries, air waybills). Handle inquiries, resolve complaints and claims, control export costs, and report process improvements.
Location: Thailand
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Supervise and control overseas customer service operations to ensure compliance with company policies, rules, and procedures.
  • •Manage overseas customer orders end-to-end, including status follow-up through on-time delivery.
  • •Coordinate with internal departments (production, logistics, purchasing, accounting) for smooth operations.
  • •Maintain SAP data for accurate and timely order processing and prepare export/shipment documents.
  • •Handle customer inquiries and coordinate follow-up on complaint resolution, including product claims and export cost control.

Key Requirements

  • •Bachelor’s degree in Business Administration, Logistics, International Trade, or related field.
  • •At least 5-7 years of experience in customer service, sales coordination, export, or order management.
  • •Good knowledge of order processing, export procedures, and shipping documentation.
  • •Good command of English in speaking and writing.
  • •Proficient in SAP (or other ERP systems).
Experience:5-7 years
Education:Bachelor's in Business Administration, Logistics, International Trade
Skills:CoordinationProblem-solvingLeadershipWork under pressureMultitasking
Languages:English
Tech Stack:SAPERP

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website