Yum! Brands

1 day ago

Director, Customer Success – KFC US, Canada & LA&C

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead customer success for KFC markets across Europe, ensuring measurable business impact from the Byte product suite, including Smart Operations, Digital Ordering, and Byte OS. Own regional customer success strategy, adoption, value realization, and satisfaction. Partner across Product, Deployment, Brand Tech, BMU, Finance, and Franchisee stakeholders to drive closed-loop feedback, ROI tracking, QBRs, renewal readiness, and consistent onboarding and enablement practices.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Develop and execute a regional customer success strategy aligned with global frameworks for KFC Europe markets, translating playbooks into actionable engagement models.
•Set metrics for value realization, adoption, and retention across deployed Byte products, and partner with Product and Deployment for closed-loop feedback and roadmap prioritization.
•Serve as single point of contact for KFC markets in scope by monitoring satisfaction, managing escalations, and leading quarterly business reviews on ROI and roadmap alignment.
•Build restaurant-level impact tracking frameworks linking Byte adoption to business outcomes (speed of service, order accuracy, waste reduction, sales uplift) and quantify ROI with Data Science and Finance.
•Lead and develop a regional customer success team across multiple geographies and drive consistent onboarding, support, and enablement practices across markets.

Pay and Benefits

Salary: GBP 115,129 - 143,965 annually

Key Requirements

•8–10 years of experience in Customer Success, Account Management, or Customer Experience within SaaS, platform, or QSR/hospitality industries.
•Proven success leading customer success or adoption programs across multi-market, franchise, or enterprise environments.
•Strong understanding of digital product deployment, operations technology, and franchisee engagement dynamics.
•Skilled in stakeholder management across executive, technical, and operational audiences.
•Excellent communication ability to translate complex technology into business value; fluency in English.

Experience:8-10 yearsSaaSPlatformQSRHospitality

Skills:Stakeholder managementData-driven decision-makingCommunicationStorytellingLeadership

Languages:EnglishSpanishFrench

Tech Stack:Byte product suiteSmart OperationsDigital OrderingByte OS

Company Brief

Yum! Brands

Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Yum! Brands

1 day ago

Director, Customer Success – KFC US, Canada & LA&C

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Develop and execute a regional customer success strategy aligned with global frameworks for KFC Europe markets, translating playbooks into actionable engagement models.
•Set metrics for value realization, adoption, and retention across deployed Byte products, and partner with Product and Deployment for closed-loop feedback and roadmap prioritization.
•Serve as single point of contact for KFC markets in scope by monitoring satisfaction, managing escalations, and leading quarterly business reviews on ROI and roadmap alignment.
•Build restaurant-level impact tracking frameworks linking Byte adoption to business outcomes (speed of service, order accuracy, waste reduction, sales uplift) and quantify ROI with Data Science and Finance.
•Lead and develop a regional customer success team across multiple geographies and drive consistent onboarding, support, and enablement practices across markets.

Pay and Benefits

Salary: GBP 115,129 - 143,965 annually

Key Requirements

•8–10 years of experience in Customer Success, Account Management, or Customer Experience within SaaS, platform, or QSR/hospitality industries.
•Proven success leading customer success or adoption programs across multi-market, franchise, or enterprise environments.
•Strong understanding of digital product deployment, operations technology, and franchisee engagement dynamics.
•Skilled in stakeholder management across executive, technical, and operational audiences.
•Excellent communication ability to translate complex technology into business value; fluency in English.

Experience:8-10 yearsSaaSPlatformQSRHospitality

Skills:Stakeholder managementData-driven decision-makingCommunicationStorytellingLeadership

Languages:EnglishSpanishFrench

Tech Stack:Byte product suiteSmart OperationsDigital OrderingByte OS

Company Brief

Yum! Brands

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor